Part Time Front Desk Attendant

• Requires ability to perform all functions pertaining to the operations of the front office including guest information, switchboard, reservations, and front desk .
• Strives to provide a quality experience for all resort guests through their interaction with the front office department.
• Follows all policies of the WPC and addresses problem situations with guests through approved procedures and/or guidelines.
• Develops a positive working relationship with all other departments in Wilson Lodge and divisions of the WPC.
• Exerts a positive influence on other resort personnel through an upbeat personality, and by always attempting to enhance the guests visit.
• Attends training seminars, conferences, schools and meetings as directed to continually develop personal knowledge of hospitality operations.
• Works flexible schedule including weekends, evenings and holidays.
• Requires thorough knowledge of the lodge, resort, and surrounding areas.
• Must have excellent telephone and customer service skills.
• Responsible for assisting with keeping the lobby “guest ready” at all times.
• Assists front desk staff with the handling of guest issues, while having an understanding of when to involve a Manager for further direction.
• Implements established emergency protocol when necessary.
• Monitors front lobby and front entrance areas while performing the supervisory responsibilities.
• Serves as a witness to money drops.
• Conducts all check-in and check-out procedures with all overnight guests while practicing the standards of Signature Training.
• Quotes rates and packages and sells “walk in” reservations.
• Understands how to processes lodging charges and no-show fees for all in-house guests, group master accounts, and direct bill accounts.
• Capable of producing daily summaries for Management staff and various departments.
• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.