Help Desk Support Analyst (FT)

At Columbus Regional Healthcare System we offer professional growth and advancement for every employee. Working at CRHS allows you to have the intimate hospital feel while still being provided with the large healthcare system resources.

Job Description:  Detail-oriented and customer-focused Healthcare IT Helpdesk Support Analyst providing first-line technical support to healthcare professionals and administrative staff. The ideal candidate will have a strong understanding of healthcare systems, electronic health records (EHR), and IT troubleshooting, with a passion for delivering excellent service in a fast-paced clinical environment.

Qualifications:

•   AAS degree in Information Systems (or related field) or minimum of 3 years equivalent work experience in a customer support related field, preferably a healthcare setting.

Preferred: BS in Information Systems or computer related field with 3 years of work experience and strong technical skills.

Experience: 2 years’ applicable experience or an equivalent combination of work experience and education in a networked computing environment. Experience troubleshooting Mac and PC hardware, Printers, scanners, computer peripherals, mobile devices (iOS, Android). Client PC connectivity – Ethernet, TCP/IP and VPN.   Competency in MS Office Suite. Ability to solve problems with strong analytical skills. Exposure to electronic health record utilization or healthcare experience.

Perks + Benefits:

• On-site Gym (open 7 days a week)
• Competitive Pay Rates
• On-site Cafeteria
• Company Swag
• Comprehensive Benefit Package
• Tuition Reimbursement
• Matching Retirement Plan