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Delivery Scheduler
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Description of Responsibilities
The PCC role requires strong relationships with the operations teams to act as a conduit to effective execution of new orders and implementation of custom customer solutions. This role is based in the corporate headquarters.Â
Scope of Supervision
None
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Responsibilities of the Patient Care Coordinator – Delivery Scheduler include the following:
- Accurately schedule new / refill prescription deliveries to the patient / physician office via phone or email
- Collect patient copayments.
- Complete a patient assessment questionnaire with each delivery.
- Send patient hardship program forms as required and follow up on their return.
- Answer all scheduling phone calls and e-mails.
- Contact any patient / physician office if there is a delivery delay.
- Represent the pharmacy in a professional and courteous manner in all interactions with patients, providers, and peers.Â
- Work collaboratively with internal staff to ensure all issues are addressed in a timely manner.
- Report any misconduct, suspicious or unethical activities to the Compliance Officer.Â
- Additional tasks as required by management.
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Qualifications and Preferred Skills
- Organizational skills sufficient to maintain consistently accurate records.Â
- Ability to evaluate options and to make efficient decisions.Â
- Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.Â
- Candidates should have a working knowledge of pharmacy applications.
- Knowledge of medical terminology
- Data entry skills required.
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