Medical Assistant (MA) Family Medicine Residency

The Medical Assistant (MA) performs clinical and administrative duties under the direct supervision of a licensed practitioner and within the scope of practice established by California law, organizational policies, and delegated clinical responsibilities. The MA supports safe, efficient, and patient-centered care by assisting with patient intake, clinical procedures, specimen collection, point-of-care testing, medication and immunization administration (when delegated and authorized), documentation, care coordination, and other assigned clinical support functions. The MA is responsible for maintaining competency in assigned duties and adhering to current organizational policies, procedures, and regulatory requirements. Based on operational needs, the Medical Assistant may be required to float between clinic locations and travel to assigned sites. The MA may also perform designated administrative functions, including coordinating referrals and authorizations, maintaining accurate documentation, and communicating with patients, providers, payers, and other departments to facilitate continuity of care.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Candidate must be able to work in a fast-paced environment which may include a considerable amount of walking, and physical assistance for patients.
• Strong verbal and written skills; fluent in English
• Knowledge of medical terminology, infection control and patient safety measures.
• Adaptability and accuracy
• Must have good visual acuity and motor coordination.
• Strong clinical skills
• Basic math skills and ability to handle cash transactions.
• Strong computer skills (data entry and typing)
• Honest, dependable, and conscientious.
• Knowledge of Electronic Health Record (EHR) computerized practice management and other record keeping systems
• Bilingual, Spanish preferred.
• Ability to maintain composure when confronted with fast paced situations, excellent communication skills
• Ability to work in an environment involving a high level of activity and a variety of positions.
• Ability to travel between assigned clinic locations

Required Experience

Minimum Qualifications

• (BLS) Basic Life Support Current certification from the American Heart Association
• Certificate of successful completion of venipuncture (phlebotomy) training from an accredited Medical Assistant program.
• DL NUMBER - Driver License, Valid and in State (Float Pool Medical Assistants Only)
• High School Diploma or GED
• Other Graduation certificate from an accredited Medical Assistant program
• 6 months Experience performing front and back medical office functions. Clinical externship experience completed as part of an accredited Medical Assistant program will be considered qualifying experience when verified through official program documentation.
• 5 years Experience required in circumstances of a practice acquisition. A competency validation must be completed by a PIH Health supervising physician whose practice we are acquiring.

Preferred Qualifications

• 2 years Experience performing front and back medical office functions in an ambulatory or physician practice setting.
• Experience working in a multi-specialty ambulatory healthcare setting.