Engineer Customer Svc - Legacy Team

JOB SUMMARY:

To provide service facilities, field support personnel and aircraft operators with technical assistance. Provides technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing.  Prepares technical proposals and problem summaries for company-wide usage. 

JOB RESPONSIBILITIES:

• Responds to incoming phone and email questions about maintaining and operating Textron Aviation aircraft

• Organizes, writes, and prepares technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems

• Organizes and sustains a technical file of existing and potential product improvements and serialized production changes

• Collects and analyzes discrepancy reports concerning Textron Aviation’s products. Coordinates corrective action with internal parties

• Acts as liaison between customer and Textron Aviation on customer problems and corrective measures

• When necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation

• Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data

• Prepares and presents technical program for operators conferences and technical seminars

• Coordinates with Supplier Quality to achieve maximum reliability from installed equipment on the aircraft

EDUCATION/ EXPERIENCE:

One of the following bullet items is required:

·         2 years of relative aircraft maintenance experience + A&P license required.

·         2 years of relative aircraft maintenance experience + 2-year technical degree required

·         4 years of relative aircraft maintenance experience as an Avionics Technician or like role performing troubleshooting or maintenance on aircraft

·         Bachelors’ Degree with preferred experience in aircraft structural repair, customer support, or relative aircraft maintenance experience

QUALIFICATIONS:

·         Aircraft maintenance experience with extensive avionic technical knowledge, including background knowledge of mechanical, diagnostic, and electrical systems.

·         Excellent oral, interpersonal, and written communication skills

·         Excellent customer service skills

·         Good computer skills

·         Self-motivated, disciplined, and able to work in a team environment to meet department level objectives

·         Occasional travel, sometimes on short notice

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.