Front Desk /Night Audit

Description

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, prepare daily reports, balancing transactions.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Initiate and complete the End of Day process.
• Complete the Night Audit checklist for computer procedures daily.
• Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards.
• Fulfill all Front Office functions between the hours of 11:00 pm and 7:00 am.
• Follow safety and emergency procedures according to Mid-Continent Hospitality standards.
• Maintain proper record keeping (i.e log books, etc.) according to Mid-Continent Hospitality standards.
• Have a working knowledge of security procedures.
• Perform related duties as assigned by Front Office Manager or any other member of management.

Requirements

Activities:

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

Skills Needed:

• Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to work in a self-managed environment.
• Must maintain composure and objectivity under pressure.