Golf Car Sales Specialist

Within the spirit of “Making People’s Dreams Come True”, this position is responsible for providing technical and construction information for the sale of gas and electric golf cars, as well as other products and services. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.

Full Time, Onsite Position

Benefits for full-time eligible positions:
Medical (HSA/FSA), Dental, and Vision | 401K and/or ROTH | PTO & Paid Holidays | Basic Life & AD&D | The Villages Charter School eligibility | and much more!

Responsibilities:

• Attain and maintain technical knowledge of golf cars and competitor’s products.
• Maintain a working knowledge of the retail computer system.
• Answer the telephone when necessary.
• Welcome customers with sincere enthusiasm.
• Obtain the customer’s name, phone number, address, and e-mail address if available.
• Assess the customer’s needs and concerns and introduce products and services based upon those needs.
• Keep a quote log, maintain, and follow up on all quotes via e-mail, written correspondence, or telephone.
• Execute several attempts to engage and follow up with all prospective clients after initial interactions.
• Make it a standard practice to remain in communication with clients that make purchases with The Villages Golf Cars post-sale, within two weeks, six months and annually.
• Prepare and review rental contracts, sales contracts, service contracts, extended warranty contracts, build sheets and delivery packets.
• Maintains a working knowledge of the VGC retail software system.
• Maintain cleanliness of interior showroom, exterior displays, office space and common areas.
• Wipe down cars or request assistance from the service team for major cleaning of cars daily.
• Notify the Sales Manager or Operations Supervisor of any action or changes to be made based upon the condition of the car and/or customer requests.
• Write and call prospective clients on the customer lead list provided to you by the Sales Manager.
• Attend annual goal review sessions and participate in one-on-one personal coaching sessions with Sales Manager as deemed necessary.
• All other duties as assigned.

Education & Experience Requirements:

• High school diploma or general education degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to read/write and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Knowledge of office management systems and procedures.
• Excellent time management skills and the ability to manage multiple priorities.
• Must remain professional, responsive, and cooperative always and consistently produce quality work while meeting deadlines.