| As a Rooms Inspector, you will be responsible for ensuring that guest rooms meet Trailborn's standards for cleanliness, presentation, functionality, and overall guest readiness. You will conduct detailed inspections of guest rooms, identify and communicate any deficiencies, and coordinate with Housekeeping, Front Office, and Maintenance teams to ensure rooms are properly prepared before guest arrival. Your attention to detail, organizational skills, and commitment to delivering an exceptional guest experience will be essential in this role. You will report directly to the Director of Housekeeping/Housekeeping Manager or designated property leader and work closely with Room Attendants, House Attendants, Front Office, and Maintenance teams to ensure a seamless guest experience. |
| Responsibilities:Â Conduct thorough inspections of guest rooms to ensure they meet established standards for cleanliness, presentation, functionality, and overall guest readiness. Verify that guest rooms are properly cleaned, organized, stocked, and prepared for guest arrival, including checking linens, amenities, minibar items (where applicable), furniture, fixtures, and equipment. Identify cleanliness issues, maintenance concerns, missing amenities, or other deficiencies and communicate findings to the appropriate departments for resolution. Ensure all identified deficiencies are addressed before updating room status to Vacant Inspected or otherwise releasing rooms for guest occupancy. Coordinate with Housekeeping and Front Office teams to prioritize room inspections based on guest arrivals, early check-ins, special requests, and operational needs. Report maintenance issues, damaged furnishings, equipment malfunctions, and other room deficiencies through HotSOS or the property's designated maintenance reporting system. Conduct follow-up inspections to verify that reported issues have been resolved and rooms meet established quality standards. Verify that guest rooms comply with applicable safety, sanitation, and brand standards. Inspect designated public areas, corridors, and guest-facing spaces as assigned to ensure cleanliness and presentation standards are maintained. Communicate recurring quality concerns, cleaning deficiencies, or operational issues to Housekeeping leadership to support continuous improvement. Maintain accurate room inspection records and communicate room readiness updates to the appropriate departments. Assist with room preparation and minor corrective tasks as needed to support timely room availability and guest satisfaction. Respond promptly to guest-related room concerns and coordinate with the appropriate departments to ensure timely resolution. Perform other duties as assigned.
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| Minimum Qualifications: 2+ years of experience in hotel housekeeping, rooms operations, or a related hospitality field. Strong attention to detail and ability to identify cleanliness, maintenance, and presentation deficiencies. Excellent communication, organizational, and interpersonal skills. Ability to prioritize tasks and manage multiple room inspections in a fast-paced environment. Ability to work independently while collaborating effectively with multiple departments. Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications: Previous experience in a hotel or resort setting, particularly in room inspections, housekeeping quality assurance, or rooms operations. Familiarity with hotel room inspection procedures, cleanliness standards, and room status management. Experience using hotel property management systems and maintenance reporting platforms, such as Opera PMS and HotSOS. Knowledge of hotel safety, sanitation, and OSHA requirements. Ability to speak multiple languages.
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| Must be able to stand and walk for extended periods throughout an 8–10-hour shift. Must be able to move between guest rooms, floors, and designated areas throughout the property. Must be able to lift, carry, push, or move objects weighing up to 20 pounds without assistance. Requires manual dexterity and the ability to perform repetitive motions, including bending, reaching, kneeling, stooping, and climbing stairs. Must be able to visually inspect guest rooms, furnishings, fixtures, and amenities to identify cleanliness, maintenance, and presentation deficiencies, with or without reasonable accommodation. Must be able to perform minor room preparation tasks, including adjusting linens, arranging amenities, and correcting presentation issues as needed. Must be able to safely use step stools or ladders when required and authorized.
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| Company Benefits and Perks | | | | Medical (with company contribution) | | | | Dental (with company contribution) | | | | Vision (with company contribution) | | | | | | | | 401(k) (with company match) | | | | | | | | Employee Dining Discounts | | | | Employee Marketplace Discounts | | | |
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| Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. |
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EQUAL EMPLOYMENT OPPORTUNITY | Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. Â If you require assistance or an accommodation due to a disability, please inform us during your application process. |
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made. |
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