Customer Service Representative

The Customer Service Representative will support the Customer Service and Sales teams with customer service duties for assigned major customer accounts. Duties to include but not limited to the accurate and timely execution of pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, administration of pricing policies, providing support for forecasting activities and for assisting factories in attaining monthly sales goals. Basic understanding and coordination with other AMETEK or business unit functions and administering of transfer orders to other AMETEK facilities, resolving debits, credits and outstanding invoices are included in the role.

The Customer Service Representative is responsible for the support and delivery of weekly reports to key accounts, establishing and managing a cadence of routine reviews, and proactive resolution of customer issues. The role is accountable for the preparation and delivery of accurate and timely quotes, lead time and payment term information.

Responsibilities

• Act as the primary interface between assigned customers and AMETEK Service Centers to support customer needs and AMETEK business objectives. Understand, coordinate, and interface with other functions such as Finance, Operations, Materials Planning, Quality, Engineering and Sales.
• Act quickly to meet customer needs and maintain turnaround time.
• Maintain files for quotations, orders, contracts, and other relevant documents for assigned customers.
• Work with customer drawings, specifications, purchase orders, shipping instructions and other customer supplied documentation.
• Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Provide input to business forecasts for monthly orders and sales and annual budget and Strategic Plan.
• Participate in weekly team meeting with the Service Centers.
• Assimilate technical knowledge of products and processes.

Requirements

• Bachelor’s degree required.
• + 3 years’ experience in a similar position.
• Fluent English and Spanish are required; Additional language skills is a plus.
• Attention to detail, accuracy in planning and execution is required
• Prior Customer Service experience required.
• Team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
• Ability to work well under pressure, multi-task and meet deadlines.
• Strong computer skills are a must, including Word, Excel, PowerPoint.
• Oracle experience a plus.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Due to the nature of our business programs and products, applicants must have the legal right to work in the US and additionally must be legally authorized to access export-controlled information and source code.