Shelter Staff

Job Details: Job Location: The Ministry of Caring - Wilmington, DE, Salary Range: Undisclosed, Shelter Staff needed for the following shifts:Weekends, Friday, Saturday, Sunday - 12:00 AM-12:00 PM, and 12:00 PM-12:00 AMPRN-Flexible On-Call PositionPosition Summary:Shelter Staff provide oversight of the homeless shelter and direct support for residents, ensuring a safe, clean, and welcoming environment for individuals experiencing homelessness. This role involves compassionate engagement, consistent enforcement of shelter procedures, and prompt response to emergencies.Essential Functions: Welcome and record attendance for participants and monitor participants movement. To orient new residents to all house procedures. Provide a safe, friendly, supportive, and inviting environment. Work compassionately with those who have difficulty engaging. Respond appropriately to emergency situations, including medical, behavioral, or safety incidents. Maintain accurate records, reports, and bed lists daily. Set up and distribute meals, bedding, clothing, and toiletries as needed. Ensure cleanliness and order throughout the facility, including resident chore compliance. Communicate effectively and clearly with residents and co-workers. Ongoing awareness of community resources Other duties needed to help drive our vision, and fulfill our mission, of “The Poor should never be treated poorly”.Education and Qualifications: High school diploma or GED REQUIRED. Bachelor’s degree in related field PREFERRED. Equivalent work experience with social services and/or homeless programs a plus Demonstrated empathy, warmth, compassion, and positive regard for residents. Awareness of community resources and ability to make appropriate referrals. Strong verbal and written communication skills, including use of clear and simple language. Ability to work effectively under pressure and adapt to changing situations.Physical and Work Environment Requirements: Work is onsite in a shelter and residential setting. Must be able to navigate multiple flights of stairs several times a day. Ability to sit, stand, walk, and engage with residents for extended periods. Ability to lift to 25 pounds occasionally. May involve exposure to individuals in crisis, stressful situations, or behavioral challenges. Must be able to maintain composure and utilize de-escalation techniques. Employment Requirements Willingness to consent to and the ability to pass a criminal background check, fingerprinting and drug screening. Must be willing to work, days, evenings, overnight, weekends, and holidays. Provide appropriate documents to complete the I-9 requirement. Equal Employment Opportunity (EEO)The organization complies with all applicable federal, state, and local employment laws. We do not discriminate based on race, color, religion, sex, national origin, age, disability, marital status, veteran status, genetic information, sexual orientation, gender identity, or any other protected category under Delaware or federal law.At-Will EmploymentEmployment with the organization is at-will, meaning that either the employee or the employer may terminate employment at any time, with or without cause or notice.Background & Drug Screening DisclosureContinued employment is contingent upon successfully passing all required screenings, including state and federal criminal background checks, drug testing, and FBI fingerprinting.Qualifications: