Supervisor - Wilmington College Dining

Hallmark Dining Services | Wilmington College

Are you a natural leader who enjoys working with people, keeping things running smoothly, and creating a great dining experience? Hallmark Dining Services at Wilmington College is looking for a motivated, hands-on Dining Services Supervisor to join our team!

This is an opportunity for someone who enjoys a fast-paced environment, takes pride in their work, and knows how to bring out the best in a team. You'll play an important role in daily dining operations while helping create a welcoming, positive experience for our students, faculty, and staff.

What You'll Do

• Supervise and support daily dining operations to ensure smooth, efficient service.

• Lead, motivate, and develop team members while maintaining a positive and productive work environment.

• Assign daily responsibilities and ensure employees understand and meet performance expectations.

• Monitor food quality, presentation, cleanliness, and overall service standards.

• Ensure compliance with food safety, sanitation, and workplace safety guidelines.

• Assist with employee training, scheduling, and performance management.

• Address customer concerns and help resolve operational challenges as they arise.

• Work collaboratively with the management team to improve operations and enhance the dining experience.

• Lead by example and be willing to jump in wherever needed to get the job done.

What We're Looking For

• Previous supervisory or leadership experience, preferably in food service, hospitality, or a related industry.

• Strong communication, organization, and problem-solving skills.

• Ability to lead a team, delegate responsibilities, and hold employees accountable.

• A positive attitude and willingness to work alongside your team.

• Ability to thrive in a fast-paced environment and manage multiple priorities.

• Knowledge of food safety and sanitation practices.

• Flexibility and a willingness to take initiative.

• ServSafe certification preferred (or willingness to obtain).

What We Offer

• Full-time, stable employment.

• Competitive pay based on experience.

• Paid time off (PTO).

• Health insurance benefits.

• Retirement benefits.

• Paid holidays.

• Free meals during shifts.

• A supportive team environment.

• A schedule that offers a better work-life balance, with evenings, weekends, and school breaks varying by operational needs.

Why Work With Us?

College dining is different from traditional restaurant work. You'll have the opportunity to build relationships with students, work with a dedicated team, and be part of a campus community. We value employees who take ownership, bring fresh ideas, and genuinely care about the work they do.

If you're ready to take the next step in your food service career and lead a team that makes a difference every day, we'd love to hear from you!

ABOUT US:

Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in made from scratch and made to order meals. Our customers will find a wide variety of fresh salads and soups, deli sandwiches, hot entrees, delicious sides, inspiring accompaniments, homemade desserts and more.

Our values are purposefully simple, we believe in being honest, hardworking, hospitable, and hungry to achieve great things together. These four simple words help us define what is important and how to make good decisions that we can be proud of together.

At Hallmark Management, we offer:

• Paid time off
• Paid Holidays
• Annual opportunities for merit increases
• Medical, Dental, Vision Insurance
• 401K with a company match
• Free Meal while working
• Free nonskid shoes

Job Related Duties & Responsibilities

• Demonstrates complete understanding of all menu items being served and can access associated allergen or additional information that customers may need
• Lead by example in consistently supporting company policies (i.e. uniform, name tags, safety, cut gloves, etc.)
• Holds team accountable through field coaching during the shift
• Supports team in maintaining a clean and organized workspace storing, labeling and rotating product according to our standards
• Assures all station specific standards are always being met through the employees working in those areas
• Provides direction to assigned staff to assure that customers are being efficiently served based upon volume throughout meal service
• Communicate service issues/information to management as needed to assure a smooth-running operation
• Exhibits a customer comes first attitude

Position Requirements:

• Background Check/Drug Screen 
• Ability to work as part of a team
• Requires occasional lifting, carrying, pushing, pulling up to 40 lbs.
• Requires constant standing and walking