Talent Leader- Learning and Development

Wilmington, Delaware

Hybrid Work Model (3 days onsite/ 2 days remotely)

Monday-Friday, 8am-5pm ET

Reporting to: Global Head of Learning & Development

Level: Expert Talent Partner

About this opportunity

This is a senior, L&D leadership role within our Global Learning & Development team. You will partner with the leadership of Business Unit / Shared Services to shape and deliver the learning agenda across multiple countries - combining strategic foresight with facilitation, program management, business consulting, learning advisory, and people leadership of L&D team.

Role Purpose

The Talent Leader is a strategic L&D partner to the Business Units / Shared Services, responsible for shaping and delivering learning solutions that build capability, accelerate performance, and enable business outcomes across multiple countries.

This role operates as a business consultant and learning advisor - diagnosing capability needs with senior leaders, designing fit-for-purpose programs, and program managing the end-to-end delivery of talent development programs. It also leads and develops a network of facilitators and L&D contributors aligned to the BU/SS agenda.

Reporting to the Global Head of Learning & Development, this is a senior, role that combines strategic foresight with practical execution to drive measurable business impact.

Key Responsibilities

Lead and develop the BU/SS L&D agenda

Own the L&D strategy, plan, and roadmap for the assigned Business Units / Shared Services, aligned to enterprise priorities
Lead, coach, and develop the team of Talent Partner, facilitators, L&D contributors supporting the BU/SS
Build a high-performing, collaborative team culture that prioritizes business outcomes over just activities
Set clear performance expectations, provide regular feedback, and develop future L&D talent

Operate as a business consultant and learning advisor

Engage directly with BU/SS leaders to diagnose capability needs before defaulting to a learning solution
Serve as the trusted advisor for all learning, development, and capability-building initiatives within the BU/SS
Translate business priorities into clear learning outcomes - and push back when a learning initiative is not the right fix
Communicate L&D plans in business language: capability gaps, pipeline risk, performance lift, and speed to readiness

Partner with People and Culture BPs and the Business to design learning solutions

Partner with P&C Business Partners to assess learning needs across the BU/SS and co-design execution plans
Collaborate with cross-functional teams to design and implement learning solutions that scale across geographies
Leverage the COEs within Global L&D to bring specialist capability and deliver scaled impact to the BU/SS
Engage closely with BU/SS stakeholders to ensure learning solutions are practical, adopted, and embedded into the way work gets done

Facilitate and program manage learning initiatives

Facilitate flagship talent and leadership development programs for the BU/SS
Oversee end-to-end program management of learning initiatives - planning, logistics, learner experience, and reporting
Drive program impact and effectiveness; champion a culture of continuous improvement through structured measurement and feedback

Support broader talent and culture initiatives

Provide support for adjacent talent priorities including Colleague Experience, Talent Management, Culture, Diversity & Belonging, and Change Management
Contribute to other enterprise initiatives where L&D plays an enabling role
Reinforce CSC values, leadership behaviours, and culture through every learning touchpoint
Contribute to cross-functional projects within global L&D - program design, content curation, instructional design, and vendor partner management as required
Identify innovative, engaging, and cost-effective methods to learn and develop talent at scale
Bring external benchmarks and emerging practices into the BU/SS learning agenda

Use data, analytics, and dashboards to inform L&D

Use tools, processes, data, analytics, and dashboards to support, report on, and inform L&D practices and programs
Track learning outcomes and business impact - not just activity and attendance
Provide BU/SS leaders with clear, evidence-based views of capability progress
Maintain audit-ready records, certifications, and reporting for mandatory and regulated learning

Your Profile

15-18 years of proven experience in Learning & Development, Talent Business Partnership at a senior level
Experience leading, coaching teams of facilitators, L&D professionals
Strong consulting skills - able to diagnose business problems and translate them into clear learning outcomes
Knowledge of effective learning and development methods, including digital and AI-enabled approaches
Excellent communication and negotiation skills; sharp business acumen and the ability to build winning partnerships with senior leaders, Business partners, internal trainers, and external vendors
Strong program management skills with attention to detail and the ability to handle multiple programs in a fast-paced environment

#LI-CS1

#Hybrid

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

CSC is a great place to work with smart and dedicated people.
We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Learn more about this Employer on their Career Site

Talent Leader - Learning & Development