Benefits:

Employee discounts
Health insurance
Paid time off
Profit sharing

***Thank you for considering joining our team! Please read this entire Job description before applying. This is a critical leadership position within our leadership team. We do not take this hiring decision lightly. There will be application questions that require a multiple sentence response. Please provide detailed and thoughtful answers to all of these questions.

Our Values

Team First, Mission First
Relentless Initiative
Continuous Improvement
Embrace Accountability

If you share these core values and you can consistently exhibit them, then this is the team for you. If you do not share these values, there is a place out there where you will fit the culture just fine. We encourage you to go find that place.

The Company

Learns the Ecommerce Program’s history
Learns and understands the Ecommerce Program’s philosophy
Understands and exemplifies our core values in their attitude, actions, and decisions
Learns and understands the support staff structure
Learns the various production workflows in our warehouse

The Philosophy of this Role

This is a “Working Leader” role. Success in this role will not come from individual production. The success of this leader will be measured by the team's achievement of its shared goals.
The ideal candidate will possess a strong set of individual skills, a growth mindset, a positive attitude, be self motivated and driven to succeed, and will not require constant direct supervision.
In addition to the attributes listed above the ideal candidate must possess strong leadership abilities and the following leadership skills in order to coordinate the team to achieve its goals.
All of the items listed below (including the ones that require difficult conversations) must be carried out in a manner that balances fostering a healthy work environment with ensuring the team achieves its goals.
- Departmental and team coordination
- Task and goal prioritization
- Delegation and training
- Followthrough and accountability
- Process documentation and implementation
- Motivation, coaching, recognition, and team building
- Disciplinary action including terminations

Roles and Responsibilities

The duties for this position shall include but not be limited to:

Personnel

Recruiting and Hiring
- Notifies supervisor of hiring needs/requests authorization to hire
- Uses statistics and departmental goals to determine staffing levels
- Writes and places help wanted ads
- Conducts telephone screening of applicants
- Conducts first interview with applicants
- Conducts second interview with applicants and includes superior if necessary
- Makes sure to put a priority on recruiting when understaffed
- Uses proactive methods of recruiting before the need to react arises
- Applies EEOC law when making selection
- Follows up on applicants’ former employers and references

Orientation of New Employees
- Forwards application, W-4, payroll info, etc. to appropriate office personnel
- Follows an “Orientation Checklist” to acclimate new hires to the company, team, and their major responsibilities
- Monitors performance of new team members closely during the 90 day probationary period
- Provides assistance and training on areas needing improvement, if performance issues persist provides clarity of expectations through a signed action plan document that clearly outlines specific improvement targets
- Completes a performance evaluation on new hires at end of training period
- Informs employee of any eligibility for benefits, etc., during training period

Personnel Files/Benefits
- Disseminates information regarding company benefits to staff
- Thoroughly documents all disciplinary action or improvement action plan conversations on official company paperwork and provides the signed documents to the appropriate individuals
- Promptly sends information to be included in personnel files to the appropriate individuals
- Handles employee discounts according to company policy

Scheduling/Payroll
- Controls payroll budget, stays within guidelines
- Schedules staff efficiently and ensures that all team members are in roles that match their unique strengths and are consistently efficiently producing results
- Grants/denies scheduling requests in best interest of department
- Ensures all staff clock in/out as required, does spot checks on time sheets
- Turns in all pay documents in a timely manner
- Ensures that staffing levels are adequate to complete all daily critical tasks
- Ensures all profit shares are reported correctly

Liaison Between Warehouse Staff and Supervisor
- Acknowledges receiving and understanding of memos from the General Manager/Owner
- Communicates policy/procedural changes through department meetings and updates to SOP documents
- Keeps General Manager informed of all personnel issues/concerns

Staff Enhancement, Coaching and Development
- Closely monitors performance of every team members execution of their major responsibilities
- Has private meetings with each team member to review and coach as needed
- Coaches team members on the warehouse floor routinely
- Keeps accurate and objective coaching records
- Follows progressive discipline/corrective action steps when necessary
- Uses positive reinforcement to encourage continued improvement
- Sets targets for team members when necessary and follows up on progress
- Conducts meetings on a regular basis to ensure team leaders are well informed and working together to achieve our common goals
- Maintains the warehouse department Scorecard and updates required goals on the leadership team scorecard
- Runs the department utilizing all EOS tools and processes
- Ensures that policy and procedure violations are not chronic.
- Provides recommendations for promotions when senior positions are vacant

Corrective Action and Termination
- Complies with government regulations regarding discrimination
- Understands the company’s termination policy
- Documents corrective action on appropriate forms and obtains appropriate signatures
- Executes disciplinary procedures fairly and correctly

Temporary worker management
- Ensures that all temporary workers are adhering to policies
- Communicates with management at the temp agency to address any issues
- Monitors temp workers timesheets
- Provides training to temp workers
- Coordinates temp worker assignments in the warehouse
- Provides recommendations to end assignments for temp workers that are not up to our standards
- Provides recommendations to hire temp workers that are achieving standards
Relationships with co manager, supervisors, staff
- Develops a positive working relationship with the co manager, all warehouse supervisors, and all staff members

Inventory Control

Learns the companies inventory management software
Manages inventory transfers between locations accurately
Learns the warehouse bin layout and delegates inventory organization to the appropriate parties
Ensures cycle counts occur according to the schedule
Ensures periodic full inventory counts occur
Ensures urgent count requests are processed in a timely manner
Ensures inventory adjustments are accurate

Forklift

Receives certification to operate a sit down forklift
Safely operates a sit down forklift to transfer pallets to and from offsite storage

Stacker

Safely operates an electric pallet stacker to load and unload pallets from pallet racking

Receiving

Coordinates with Receiving team to ensure inbound freight is accurately counted, matched to invoices, checked in to inventory system, and stowed in proper locations

Daily order printing

Learns the companies shipping software
Learns and understands the daily order printing process
Prints shipping labels following daily printing SOP
- Ensures orders are sorted to the appropriate team
- Ensures orders have packing slips when required
- Ensures orders ship with correct carrier and are billed for the correct size and weight
- Ensures orders are sorted by SKU or Bin location for appropriate tables
- Ensures all order tracking has properly uploaded to each sales channel
- Ensures that all orders requiring shipment by each business day are shipped on time

Production Planning

Collaborates with office leadership to achieve pre season production goals and weekly FBA shipment goals
Ensures that stock levels will meet demand for merchant fulfilled orders and future FBA shipments to prevent backorders and FBA shipping delays
Ensures that the warehouse team has a consistent flow of FBA shipment work orders to achieve their production goals and satisfy customer demand
Increases efficiency of warehouse team by optimizing the FBA shipping workflow

Daily Order Fulfillment

Learns the process for daily order fulfillment at each table to be able to cover leader absences as needed and direct improvement

Product Ordering

Uses reports from our inventory software and the office team to ensure critical products are consistently ordered to:
- Ensure adequate stock levels to prevent out of stock/backorders/production delays
- Ensure products are not ordered in quantities that would cause overstock or aged inventory

Warehouse Inventory Location Management

Collaborates with office leadership to ensure proper record keeping of bin location transfers
Collaborates with the receiving manager to ensure one copy of every new part is provided to the sales team for photographing
Collaborates with the receiving manager to ensure proper record keeping of new part number bin locations
Ensures that all new bin locations and bin transfers are properly entered into inventory management software

Compensation and Benefits:

Pay: Starting at: $40,000 per year with a monthly profit share bonus (Expected total annual compensation between $48,000 and $60,000 with great long term compensation growth potential )

Profit Share: Team members become eligible for profit share after 30 days of employment. This is paid as a monthly bonus as a percentage of net profit.

Schedule: Monday to Thursday 7AM-4PM and Friday 9AM-4PM

Benefits for full time employees:

Health insurance

4 Paid Holidays

112 hours (14 days) per year of Paid Time Off (start earning PTO hours immediately, start using PTO hours after 90 days of employment)

Employee discount

Learn more about this Employer on their Career Site

Warehouse Manager