Office Manager - Horizon West

Nemours is seeking an Office Manager (Horizon West, Primary Care), FULL-TIME, to join our Primary Care team.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for: Provide on-site, day-to-day management of multiple practices under the direction of the Practice Manager, and in collaboration with providers, to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice.

• Select, orient, direct, and evaluate all clerical and clinical staff.
• Ensure a uniquely satisfying patient experience.  Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates.  Recommend and implement changes as needed to reach goals and monitor for continued success.  Represent and demonstrate a commitment to excellence in customer service.
• Coordinate and maintain staff and provider schedules.  Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos. Ensure appropriate staffing levels through coordination with associates and manager.
• Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards of Behavior. Provide positive reinforcement or coaching as needed.  Activate disciplinary process through manager as warranted.
• Serve as liaison for providers and associates to ensure appropriate communication.
• In collaboration with the Practice Manager, develop and monitor department’s capital and operating budgets. Monitor department productivity measures.
• Process and track accounts payable and reimbursement requests. Identify opportunities for improved financial performance and implement action plans.
• Monitor all front desk functions and fill-in at front desk, as needed. Maintain hands-on knowledge of registration (check-in/check-out), appointment scheduling, daily cash reconciliation and bank deposits. Ensure work queues are up to date and all month-end financial requirements are met.
• Monitor all clinical functions and seeking input from providers, as needed.
• Monitor and approve all medical and non-medical supply and equipment purchases.
• Maintain a safe and attractive environment while meeting all JCAHO, OSHA, CLIA, etc. requirement.  Oversee facility for housekeeping, fire safety, equipment.
• Development clerical and clinical individual performance goals on an annual basis.  Review with individual staff on a regular basis to ensure employee reaches those goals. Provide updates to manager and providers on a regular basis of staff performance.
• Other duties as assigned.

Job Requirements

• Associate Degree required or currently enrolled and actively pursuing an associate degree.
• State of Florida RN License, LPN license, with 3 years supervisory experience.
• Certified MA with 3 years supervisory experience may be considered in lieu of degree.
• Travel to other primary care locations as needed for coverage is required.