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Operations Manager at Fairfield Inn Winston Salem

Summit Hospitality Incorporated
Posted 2 months ago, valid for 8 days
Location

Winston-Salem, NC, US

Salary

$42,000 - $48,000 per year

Contract type

Full Time

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Sonic Summary

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  • Summit Hospitality Group is seeking an Operations Manager for their Hotel Division, responsible for overseeing front desk operations, staff training, and ensuring guest satisfaction.
  • Candidates must have a minimum of 2-5 years of experience in the hotel or restaurant industry, with a preference for those with progressive management experience.
  • The role requires strong communication skills, a service-oriented style, and proficiency in Microsoft Excel, along with a high energy and entrepreneurial spirit.
  • This position entails a flexible work schedule of approximately 50 hours per week, including weekends and evenings, and offers benefits such as personal time, insurance, and hotel discounts.
  • Salary details are not specified, but interested applicants should possess a hotel/hospitality degree as an asset and demonstrate a commitment to career progression in the field.

Description

  

SUMMIT HOSPITALITY GROUP: OPERATIONS MANAGER JOB DESCRIPTION


SUMMARY: The Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount.

PREREQUISITES/QUALIFICATIONS:

  • A minimum of 2-5 years of experience with name-brand hotel/restaurant companies
  • 2-5 years of progressive management experience preferred
  • Service-oriented style with professional presentation and interpersonal skills
  • Hotel/Hospitality degree is an asset
  • Clear concise, written and verbal communication skills (English)
  • Proficient in Microsoft & Excel
  • High energy, entrepreneurial spirit, motivational leader.
  • Interest in career progression in hotel/hospitality management roles

WORK ENVIRONMENT:

  • Flexible work schedule
  • Able to lift 25 lbs.
  • Valid Driver’s License
  • Sitting, standing, and moving for extended periods of time

Benefits:

  • Personal time/Vacation time
  • Insurance benefits
  • Quarterly Bonuses
  • Hotel Discounts

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.


Requirements

DUTIES & RESPONSIBILITIES:

  • The expectations of this position require a 50 hour work week, which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt
  • Responsible for short and long term planning and management of the hotel’s Front Office operations
  • Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel
  • Strict adherence to the approved budget for the hotel operations
  • Ensure proper staffing levels for customer service goals
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures
  • Perform all tasks of a Front Office staff as needed to facilitate service
  • Ops Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections
  • Maintain excellent communications with Housekeeping Department
  • Maintain information on prices, rates, special packages, programs, etc.
  • Investigate, analyze, resolve and report guest complaints in a timely fashion
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities
  • Cover open shifts due to call offs and/or low business levels
  • Must be able to work all shift including weekends and evenings
  • Capable of developing and training subordinates 
  • Inspect public areas and ensure proper cleanliness
  • Duties are subject to change and additional responsibilities/tasks may be assigned as needed





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