QA Instrumentation Technician - RJR

At Cross Company, we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Job Summary:  

Responsible for all repairs, calibrations, and corrective / preventive maintenance to electrical / electronic and mechanical test and measurement equipment essential to an industrial production environment.

Duties and Responsibilities: 

• Perform procedures and work assignments in keeping with customers and Cross policy, safety and Good Manufacturing Practice standards

• Install, test, calibrate, and repair complex electronic and mechanical test and measurement equipment in a timely manner

• Coordinate and perform Instrument preventative maintenance

• Document repair and maintenance activity of equipment in the Cross database applications

• Be knowledgeable of the methods, practices and procedures for repair and calibration being performed

• Work from various vendor provided schematics

• Use electronic diagnostic equipment common to the discipline

• Document non-conformances and identify equipment trends

• Service as a back-up for other technicians

• Train and mentor less experienced techs in resolution of hardware and software issues

• Keep in good order all tools and equipment, practice good housekeeping

• Maintain a safety and customer service mindset at all times

• Will perform other duties as assigned by the Service Manager

Minimum Requirements/Qualifications:

• A.A.S. in Electronics Engineering Technology, Instrumentation, or Control Automation, or military equivalent preferred

• Three years’ electronics experience with electrical/electronic controls/instruments manufacturing equipment or process control systems

• Must be familiar with calibration and operation of pH meters, conductivity meters and gas analyzers.

• Must have the ability to troubleshoot and work in 120 volt circuits without supervision.

• Must be computer proficient in all Microsoft Office applications 

• Must have a strong understanding of computer system peripherals and communication configurations 

• Must demonstrate excellent customer service 

• Must demonstrate self motivation, initiative, honesty, integrity, and attention to detail

Core Competencies

Customer Relationship Management - communicate with customers to deliver better service

Methodical Approach - troubleshooting

Stands greater than four hours at a time

Stoops and bends below knee level 2 – 4 times an hour

Regularly lifts and carries 50lbs

Climbs stairs more than four times in an eight hour shift

Pushes / pulls objects greater than 25 pounds

Reaches out

Reaches overhead

Repetitively uses feet

Repetitively uses hands (computer keyboard)

Grips with hands