New Patient Coordinator

We are excited to announce an opening for the New Patient Coordinator position within our field operations team based at our Winter Park location. This role is essential for working closely with referral sources and new patients. We are a personal injury practice specializing in neurosurgical, orthopedic, and pain management. 

Key Responsibilities:

• Accurately schedule appointments for a multi-specialty practice across five locations.
• Engage in high-level conversations with personal injury patients and referral sources.
• Handle high-volume calls with professionalism and efficiency.
• Work towards a high conversion rate in an effort to schedule new patients for the practice. 
• Maintains confidentiality when managing patient data (HIPPA Guidelines)
• Ask questions and listens attentively to serve potential new patients better.

Ideal Candidate:

• Highly organized, able to multitask, and prioritize tasks to maximize results.
• Demonstrates excellent phone etiquette, time management, and organizational skills.
• Experienced in managing high-volume calls.
• Comfortable working with a team and collaborating with other departments within the practice. 
• Takes initiative and can work with little direction. 
• Knowledge of medical terminology.
• Must be a team player and able to demonstrate positive communication skills
• Critical problem solving skills required; proactive in all aspects
• Passionate about offering exceptional patient experiences; demonstrates empathy

Experience with eClinicalWorks is a plus.

A minimum of 6 months of experience scheduling in a clinical setting is REQUIRED. 

Bilingual (Spanish and English) is highly preferred.  

Job Type: Full-time

Salary: $18.00 - $19.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Winter Park 32789: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Medical office: 6 months  (Required)