Banquet Manager

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team.

 Join the Wilderness Family for a rewarding employment experience! #WeAreFamily

The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

The Assistant Facilities Manager is responsible for coordinating food service, meetings, banquets, set-ups, and catering for various conference groups, and act as a liaison between group contacts and catering staff. 

This is a full-time position with day, night, and weekend availability.

Essential Duties and Responsibilities:

• Assist Convention Services Manager.
• Responsible to assist with all activities and procedures involved in servicing all conference, banquet and catering business for the hotel. 
• Meets client and converses with them to establish rapport, excellent customer service and ensure a smooth event function.
• Greet and communicate with the client handling the function to ensure all needs have been met and to check for any last minute instructions or changes. 
• Check with client to ensure satisfaction throughout the function. 
• Introduce client to any key staff throughout function.
• Assists with coordinating staffing needs and assistance with special requirements such as valet parking, coat check and audio/visual requests and equipment, transportation, displays, and other event needs. 
• Coordinates with Manager to place weekly orders for linens and other necessary equipment.
• Assists with billing and maintain cost control.
• Review banquet event orders.
• Assist with beverage inventory.
• Be aware of all upcoming groups and major conventions over upcoming 90 days.
• Evaluate food and service throughout function.
• Effectively uses sales resources and administrative/support staff.
• All other duties as assigned by management. 

Supervisory Responsibilites:

• Train, supervise, educate, and hold accountable catering staff members including servers, bartenders, kitchen, and set-up staff.

*Wilderness Resort is an Equal Opportunity Employer*