Wooster Heart Group Medical Assistant

WOOSTER HEART GROUP MEDICAL ASSISTANT

Bloomington Medical Services

Job Summary

The Medical Assistant (MA) supports physicians and other healthcare providers in delivering safe, efficient, and high-quality patient care. This position performs a combination of clinical, administrative, and clerical duties to support daily practice operations and promote a positive patient experience.

Responsibilities may vary based on the needs and specialty of the assigned medical practice. The Medical Assistant is expected to demonstrate professionalism, flexibility, teamwork, and a commitment to patient-centered care.

Reports To

The Medical Assistant reports to the Practice Manager.

Essential Duties and Responsibilities

Clinical Responsibilities

• Obtain and accurately document patient vital signs, medical histories, medications, and other relevant clinical information.

• Prepare patients for examinations, procedures, and diagnostic testing.

• Assist physicians and other healthcare providers during examinations and procedures.

• Explain routine procedures and provide patient instructions as directed by the healthcare provider.

• Assist with minor procedures, including suture removal, when appropriately trained and authorized.

• Maintain clean, organized, and properly stocked examination rooms.

• Accurately document patient care activities in the electronic medical record (EMR).

• Follow established infection prevention, patient safety, and clinical protocols.

• Promptly communicate patient concerns, abnormal findings, and changes in patient condition to the appropriate healthcare provider.

Administrative and Clerical Responsibilities

• Answer telephone calls, respond to patient inquiries, and direct messages appropriately.

• Schedule patient appointments, diagnostic testing, procedures, and follow-up visits.

• Assist with obtaining prior authorizations and pre-certifications as assigned.

• Review and respond to patient portal messages within the scope of the position and established practice protocols.

• Process provider-directed orders for laboratory testing, imaging, and other diagnostic services.

• Assist with communicating test results and provider recommendations to patients as directed and within established protocols.

• Maintain accurate and complete patient records in the EMR.

• Coordinate patient referrals and follow-up care as needed.

• Monitor medical supplies, maintain inventory, and assist with ordering.

• Greet patients and assist with patient registration and other front-office responsibilities as needed.

• Perform general clerical duties, including scanning, filing, correspondence, and data entry.

• Maintain patient confidentiality and comply with HIPAA regulations and organizational policies.

Specialty-Specific Responsibilities

Medical Assistants assigned to specialty practices, including cardiology, orthopedics, surgery, and hematology/oncology, may perform additional responsibilities based on the needs of the practice.

• Develop and maintain knowledge of specialty-specific conditions, procedures, terminology, and workflows.

• Assist with specialty-specific examinations, procedures, and diagnostic testing as trained and authorized.

• Coordinate specialized testing, treatment plans, referrals, and follow-up appointments.

• Maintain familiarity with specialty-specific equipment, supplies, and clinical protocols.

• Participate in additional training and competency assessments as required by the assigned practice.

Required Qualifications

• Completion of an accredited Medical Assistant program or an approved equivalent combination of education and training.

• Medical Assistant certification preferred.

• Knowledge of medical terminology, basic clinical procedures, and healthcare office operations.

• Ability to utilize electronic medical records and standard office technology.

• Demonstrated ability to perform assigned clinical responsibilities safely and competently.

Knowledge, Skills, and Abilities

• Strong communication and interpersonal skills.

• Ability to prioritize responsibilities and manage multiple tasks in a fast-paced healthcare environment.

• Excellent organizational skills and attention to detail.

• Ability to work independently while recognizing when guidance or assistance is needed.

• Professional and compassionate interactions with patients, families, providers, and coworkers.

• Ability to adapt to changing priorities and the operational needs of the practice.

• Strong teamwork skills and willingness to assist coworkers when needed.

• Ability to maintain confidentiality and exercise sound judgment.

• Commitment to patient safety, quality improvement, and exceptional customer service.

• Willingness to participate in ongoing education, training, and professional development.

General Expectations

• Demonstrate professionalism, dependability, and accountability in daily responsibilities.

• Follow all organizational policies, procedures, and established standards of care.

• Maintain a safe, clean, and organized work environment.

• Communicate effectively with providers, leadership, coworkers, and patients.

• Support efficient patient flow and contribute to a positive patient experience.

• Perform other duties as assigned within the employee's training, demonstrated competency, and applicable scope of responsibilities.

This job description outlines the general duties and expectations of the position and is not intended to be an exhaustive list of responsibilities. Duties may be modified based on organizational needs, applicable regulations, and the requirements of the assigned medical practice.