Benefits Advocate, Human Resources Coordinator

Benefits Advocate, HR Coordinator

OPOC.us (One Point of Care) | Worthington, OH | Full-Time

OPOC.us is seeking a full-time Benefits Advocate with an HR Coordination focus to join our team in Worthington, OH. We are looking for a positive, compassionate, high-energy individual who is client focused, highly organized, and enjoys working in a team environment.

The successful candidate will have exceptional interpersonal and communication skills, strong problem-solving abilities, and a foundational knowledge of core HR functions, including benefits administration, employee records, onboarding, employee relations, and federal and state employment requirements. You will keep client HR and benefits processes running smoothly and be committed to achieving the best possible outcomes for our clients.

Role Description

This is a customer-facing position. You will coordinate day-to-day HR, payroll and benefits activities for clients and serve as a trusted point of contact for their employees, answering questions and making sure each request is completed accurately and on time.Your core responsibility is responding to inquiries about any Human Resource matters that may include payroll, employee benefits, and explain coverage options in clear, accessible terms.

Essential skills include strong organizational and communication abilities, proficiency with Microsoft Office and HRIS systems, knowledge of labor laws, and the ability to multitask effectively.  

We need someone who is naturally curious and resourceful, with the ability to research unfamiliar HR topics, resolve questions or issues, and verify the accuracy of information before providing guidance or taking action. 

You do not need to be an expert in every area of Human Resources, but they must know how to find credible answers and ensure those answers are accurate.

Key Responsibilities

• Administrative Support: HR coordinators handle clerical duties such as maintaining employee records, updating HRIS databases, scheduling interviews, and managing onboarding logistics for new hires

• Recruitment and Onboarding: Coordinators assist in sourcing candidates, conducting initial interviews, coordinating background checks, and preparing employment contracts.

• Employee Relations and Support: They act as a first point of contact for employees regarding benefits, policies, and workplace concerns. HR coordinators may help resolve employee issues, coordinate performance improvement plans, and support training and development initiatives

• Compliance and Reporting: HR coordinators track mandatory training, monitor documentation for audits, and assist with benefits administration. 
• Payroll Coordination: Responsible for processing payroll accurately and on time, including entering new hires into payroll systems, calculating wages, applying deductions, and issuing payments. 

Qualifications

Required

• Minimum of two years of experience in HR administration, payroll, benefits, or a similar coordinator role

• Experience in a client-facing role, with a focus on responsive service and customer satisfaction

• Excellent written and verbal communication skills, both external and internal
• Strong organizational and time-management skills, with the ability to prioritize and pivot in a fast-paced environment
• Attention to detail and accuracy in data entry and record keeping
• Ability to remain positive, empathetic, calm, and professional under all circumstances
• Working knowledge of federal and state employment regulations and a willingness to keep learning
• Proficiency in Outlook, Word, Excel, and PowerPoint, plus working knowledge of standard office equipment

Preferred

• Experience with HRIS or benefits administration platforms
• Associate or bachelor’s degree in human resources or a related field
• Experience in a service-related industry or client care setting
• Flexibility to travel to client sites as needed

Pay: $45,000 to $50,000 per year, based on experience
Schedule: Monday- Friday, 8:00 am-5:00 pm

• 401K with company matching.
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance.
• 8 paid holidays plus generous paid time off.
• Company paid TelAssurance, a wellness benefit that offers unlimited telemedicine and a robust Rx program.
• Onsite gym and health coaching
• And most of all, the opportunity to grow and develop in a supportive and positive work environment!