Patient Accounts Coordinator - Collections & Fax Inbox (Yarmouth Port, MA)

Location: Yarmouth Port, MA · Full-Time, In Person · Hours: Mon–Thu 8:30 a.m.–4:30 p.m., Fri 9:00 a.m.–4:30 p.m. · Pay: $20.00–$27.00 per hour

Urology Associates of Cape Cod is seeking a detail-oriented, organized Patient Accounts Coordinator to manage two essential functions: following up on outstanding patient balances and keeping our electronic fax inbox moving. You will work independently while collaborating with our clinical, billing, and administrative teams.

WHY UACC

• Physician-owned and independent – the largest urology practice on Cape Cod, caring for the Cape & Islands for over 40 years.
• A year-round, predictable schedule: Monday–Thursday 8:30 a.m.–4:30 p.m. and Friday 9:00 a.m.–4:30 p.m. No nights or weekends.
• A small, supportive team where you work directly with our clinical and billing staff.

PATIENT COLLECTIONS

• Review aging reports in eClinicalWorks (eCW) and prioritize overdue patient balances.
• Confirm each balance is correct before outreach, checking for insurance processing errors, adjustments, or open billing issues.
• Call and write to patients about their balances, explaining statements and payment history clearly and courteously.
• Set up payment arrangements under practice policy and document all account activity in eCW.
• Work with the billing team to resolve disputed balances and reconcile patient payments.
• Identify accounts for escalation and coordinate placements, updates, and recalls with our collection agency partners.
• Follow federal and Massachusetts requirements for patient billing, debt collection, and privacy.

FAX INBOX

• Monitor the electronic fax inbox throughout the day and keep the backlog low.
• Match lab results, imaging reports, referrals, consultation notes, and insurance correspondence to the correct patient and upload them to the chart in eCW.
• Route results and reports to the right physician or clinical team, and referrals to the scheduling team.
• Escalate time-sensitive documents promptly under established protocols, without interpreting results.
• Identify incomplete, illegible, duplicate, or misrouted documents and coordinate corrections.

REPORTING & WORKFLOW

• Prepare routine reports on outstanding balances, collection activity, and fax turnaround times.
• Identify opportunities to improve workflows and reduce administrative inefficiencies.

QUALIFICATIONS

• High school diploma or equivalent.
• Experience in a medical office, healthcare billing, patient accounts, or a related administrative role.
• A professional, compassionate approach to patient financial conversations, with excellent written and verbal communication.
• Accuracy with high document volumes and the ability to manage competing priorities independently.
• Proficiency with computers, electronic document management, and Microsoft Office.
• Strong understanding of patient confidentiality and HIPAA.
• Preferred: two or more years in practice administration or revenue cycle; experience with eCW, patient collections, accounts receivable, or payment reconciliation; familiarity with EOBs and medical terminology.

BENEFITS

• Health insurance (Blue Cross Blue Shield), dental insurance, and vision insurance
• 401(k) with employer matching
• Paid time off and paid sick time

ABOUT UROLOGY ASSOCIATES OF CAPE COD

Urology Associates of Cape Cod is the largest urology practice on Cape Cod, providing comprehensive urologic care to the Cape & Islands for over 40 years from offices in Yarmouth Port and North Falmouth. We pride ourselves on compassionate patient care and a professional, supportive work environment. Learn more at urologycapecod.com.

Urology Associates of Cape Cod is an Equal Opportunity Employer.