Account Liaison/Business Development- (Full-Time, 1.0/Days)

Account Liaison

Full Time (80hrs. per biweekly pay period)

8am - 5pm

Essential Functions

Builds and maintains relationships with referral sources, including hospital systems, outpatient providers, senior living communities, home care agencies and nontraditional community partners such as churches, funeral homes, nonprofit organizations and associations.

Uses data and analytics to understand referral patterns, market needs and program performance, identifying opportunities to grow patient census and optimize outreach efforts. Develops targeted plans based on this analysis, including determining visit frequency and crafting messaging to engage referral sources.

Gathers and shares feedback from referral sources with teams to help improve processes, service delivery and patient experience. Conducts follow-ups and service evaluations after admissions, discharges or patient deaths, modeling professionalism and ethical conduct.

Conducts informational visits at senior living communities, assisted living facilities and personal care homes, and hospitals, as directed to educate patients and their families about Choices Healthcare services, with the goal of increasing awareness, generating referrals and promoting the mission.

Maintains detailed, accurate and professional documentation of all referral source interactions, educational activities and relationship updates in the organization’s CRM system.

Tailors presentations, materials and messaging to meet the needs of each referral source, combining business insights with relational engagement to maximize understanding and impact.

Partners with teams, including clinical staff and the Community Educator, to coordinate educational sessions, facilitate team-to-team meetings, share key information and foster collaboration that strengthens relationships and supports referral growth.

Promotes and educates patients, families and the community about all Choices Healthcare programs and services, including hospice, palliative care, bereavement support, Inpatient Center (IPC), Carolyn’s House, educational initiatives and community events.

Balances the dual focus of strategic business development and relational excellence to ensure Choices Healthcare continues to grow both numerically and in reputation. 

Qualifications

High school graduate or GED required.

Minimum of 2 years of sales, marketing, communications, business development or fundraising experience REQUIRED

We offer a full range of benefits including:

• Health Insurance *
• Dental and Vision Insurance ^
• Short and Long Term Disability- Employer Paid *
• Life Insurance/Accidental Death & Dismemberment (AD&D) - Employer Paid *
• Flexible Spending Account (FSA) ^
• 401(k) and Roth 401(k) retirement plan with company match
• Paid Holidays ^
• Paid Time off (PTO) ^
• Shift Differentials
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program ^
• Free Flu Shots
• Mileage reimbursement
• Educational Opportunities
• AAA Membership – Employer Paid ^
• Chair Massages – Employer Paid
• Fresh Fruit during the summer
• Semi-Annual “All Staff” meetings
• Fun, employer-sponsored activities and recognition events

* Must work a minimum of 64 hours per two-week pay period

^ Must work a minimum of 40 hours per two week pay period

Must be vaccinated for influenza or be granted a religious/medical exemption. 

EOE