Membership Recruitment & Retention Specialist-Staten Island

Membership Recruitment & Retention Specialist – Staten Island

GSGNY Background

The Girl Scouts of Greater New York (GSGNY) is a leading youth development organization serving 16,000 girls ages 5–18 each year. Our mission is to ensure that every girl across New York City can develop the courage, confidence, and character needed to thrive.

GSGNY delivers empowering programs in nearly every NYC zip code, from traditional troop experiences to STEM and robotics, leadership development, and meaningful community service. We also support unhoused girls living in shelters across the city and send 5,000 girls each summer to our beautiful camp in upstate New York.

Through our iconic Cookie Program, Girl Scouts earn money for troop activities while building critical financial literacy and entrepreneurial skills.

Position Description

The focus of this position is to increase girl and adult membership recruitment and retention throughout Staten Island while providing troop engagement, volunteer training, and ongoing support. The Specialist serves as a primary point of contact for Staten Island troop leaders, Service Units, families, and community partners. The role develops relationships with schools, community centers, and local organizations; converts prospective members into active participants; supports troop placement and volunteer onboarding; and advances year-over-year renewals. The Specialist engages Service Units monthly, gathers volunteer feedback, and promotes Volunteer Toolkit, Looker, gsLearn, and BAND to strengthen the Girl Scout Leadership Experience.

Responsibilities

• Implement Staten Island recruitment strategies to increase new girl and adult memberships and meet assigned membership goals.
• Build and maintain partnerships with schools, Head Start programs, community centers, faith-based organizations, and other community organizations.
• Coordinate school visits, recruitment events, information sessions, and community outreach; follow up promptly with prospective families and volunteers.
• Manage recruitment leads, registrations, and troop placement in collaboration with the Membership and Customer Care teams.
• Provide exceptional customer service and proactive support to troop leaders, volunteers, and families to improve year-over-year retention.
• Attend and, when needed, coordinate monthly Service Unit meetings; identify troop needs, leadership gaps, and opportunities for troop growth.
• Onboard new volunteers, coordinate required training and background-check processes, and promote Volunteer Toolkit, Looker, gsLearn, and BAND.
• Survey and engage active leaders quarterly; share findings and coordinate retention and volunteer-support improvements across departments.
• Maintain accurate Salesforce and Looker records; monitor recruitment, renewal, troop engagement, and partnership progress; report outcomes and represent GSGNY at Staten Island events.

Qualifications

• Education – Bachelor’s Degree or 3 years of related experience
• Strong aptitude for using database systems (Salesforce, and Looker).
• Experience –2+ years of related experience.
• Superior problem-solving skills and ability to work independently.
• Ability to exercise sound judgement regarding data integrity, analyzing/presenting issues as they arise, and maintaining and organizing workload.
• Ability to communicate technical information to non-technical team members and work well with team.
• Ability to work cross-functionally and to identify how processes contribute to big-picture goals
• Excellent organizational skills and attention to detail.
• Ability to manage and maintain confidential information.
• Computer skills – Proficiency in Microsoft Suite (Outlook, Word, Excel, PowerPoint) with advance knowledge such as experience working with CMS databases.
• Ability to lift and carry a minimum of 25 pounds.
• Excellent interpersonal skills: have a strong sensitivity to cultural differences present among staff, youth, and volunteers within our organization through an anti-racist lens.
• Ability to work flexible hours including some evenings and weekends.
• This is a hybrid position (combination of in office, virtual and in-field). With some evening requirements.
• Regular contact with youth, caregivers, volunteers and community members.

Compensation & Benefits:

• $55,000 annual salary
• F/T Position
• Comprehensive benefits including options for health, dental & vision coverage, Flexible Spending Account/FSA, commuter benefits, 403(b) retirement savings plan with employer match, and generous PTO.

The Girl Scouts of Greater New York are an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any essential function or requirement of this job will be evaluated as necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability will be made for the incumbent or applicant when possible