Long Term Care Ombudsman/Volunteer Coordinator

Job Details: Job Location: Main Office - Youngstown, OH, Education Level: 4 Year Degree, Salary Range: Undisclosed, Summary of Duties and Responsibilities:Under the general supervision of the Long-Term Care Ombudsman Director and/or their designee, the Long-Term Care Ombudsman/volunteer Coordinator is responsible for providing direct Ombudsman services to consumers of long-term care and home and community-based services as defined by law or regulation, while coordinating the regional Volunteer Ombudsman Program. This position functions in a dual capacity, with approximately 50% of responsibilities dedicated to complaint handling, investigation, and advocacy activities and 50% dedicated to volunteer recruitment, training, oversight, and support. The position promotes resident rights, quality of care, and consumer-directed decision making while strengthening the Ombudsman Program through effective volunteer engagement.Essential Functions: Oversee recruitment, training, placement and monitoring Volunteer Ombudsman. Conducts investigations of allegations made by a resident, family member or staff of long-term care facilities or by a consumer, family member, or staff of a provider of home and community-based services. Provide core ombudsman services for the region in which it is located.Qualifications: Minimum Job Qualifications: This position requires a bachelor’s degree in social work, nursing home administration, counseling, pre-law or related field.  A strong background in negotiation/conflict resolution and two years’ experience in human services is preferred. Two years of work experience in prior settings may serve as an equivalent substitute for each year of college. Applicant must possess a valid driver’s license and proof of automobile insurance.  Must pass a criminal background check and drug screen.