Operations Administrator – Billing & Operations Support

EnerStar Solutions is looking for a detail-oriented, dependable Operations Administrator to support our operational and administrative functions.

This is a hands-on position for someone who is comfortable working independently, managing multiple priorities, meeting firm deadlines, and communicating with operations teams, customers, vendors, and other administrative departments.

The position supports critical business processes including customer ticketing and billing, purchase orders, vendor invoice reconciliation, cost allocation, month-end reporting, and divisional data analysis.

What You'll Do

As an Operations Administrator, you will:

• Coordinate customer tickets through email, Open Ticket, and other applicable customer portals.
• Serve as a primary point of contact for divisional customer ticketing and billing documentation.
• Create purchase orders as requested.
• Review, code, and approve vendor invoices for monthly reporting.
• Match invoices to expected costs and investigate discrepancies internally and with vendors.
• Assist with third-party transaction and invoice reconciliation.
• Support cost allocation, revenue billing, and divisional data analysis.
• Ensure customer tickets are complete, accurate, approved, and closed according to reporting requirements.
• Assist with month-end closing activities, targeted for completion by the 9th of each month.
• Assist with asset inventory control documentation.
• Follow up with customers and internal teams when additional information is needed for billing or ticketing.
• Communicate regularly with Divisional Managers and Operations employees.
• Maintain productive relationships with customers and vendors.
• Manage multiple priorities while consistently meeting deadlines.
• Support additional operational and administrative needs as assigned.
• Maintain a strong focus on safety, accuracy, quality, and EnerStar's Core Values.
  

What We're Looking For

Experience

• Minimum 2 years of experience in an administrative, operations support, accounting support, billing, or similar position.
• Experience supporting invoice reconciliation, billing, purchase orders, customer ticketing, or related administrative processes is strongly relevant to this position.
• Oil & Gas industry experience is an asset.

Education

• Post-secondary certificate, diploma, or degree preferred.

Skills & Qualifications

The ideal candidate will have:

• Strong Microsoft Excel and Microsoft Office skills.
• Working knowledge of accounting concepts such as accruals, profit margin, and third-party costs.
• Excellent attention to detail and accuracy.
• Strong organizational and problem-solving skills.
• Ability to identify and investigate discrepancies.
• Ability to independently manage competing priorities and deadlines.
• Strong written and verbal communication skills.
• Ability to work effectively and professionally with Operations, Finance, customers, and vendors.
• Flexibility and adaptability as business priorities change.

Travel: the ability and willingness to travel as needed by EnerStar.

Benefits

EnerStar's benefits for this position include:

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Employee Assistance Program
• Employee referral program
• Paid time off, including holidays