CNO AdventHealth Zephyrhills

GENERAL SUMMARY:

The Chief Nursing Officer is a registered professional nurse with comprehensive responsibility for the assessment, problem identification, outcome identification, planning, implementation, and coordination of all processes which impact the quality and quantity of care delivered to the patients at AdventHealth Zephyrhills and AdventHealth Dade City. The Chief Nursing Officer is responsible for employing strategies to foster health promotion, health teaching, and the provision of educational services and resources.  Provides consultation to influence identified plans, enhance the abilities of others, and affects change in the organizations.  Under the Chief Nursing Officer’s guidance, evaluation of outcomes is completed in order to assure that the quality of practice delivered by the facilities is directed at improving care delivery and population outcomes.  Interacts with and contributes to the professional development of peer and colleagues and collaborates with all levels of nursing staff, interdisciplinary teams, executive leaders, and other stakeholders. Assures the integration of ethical provisions in all areas of practice, integrates research findings into practice, and considers factors related to safety, effectiveness, cost, and impact of resources utilized in the planning and delivery of nursing and other services.  Provides leadership in the professional practice setting and the profession, and acts as an advocate for the protections and rights of individuals, families, communities, populations, healthcare providers, nurses, and other professions and institutions and organizations, especially related to health and safety.  Adheres to the American Nurses Association (ANA) Code of Ethics, the ANA Scope and Standard for Nursing Practice, and the American Organization of Nurse Executives (AONE) Nurse Executive Competencies.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. 

PRINCIPLE DUTIES AND JOB RESPONSIBILITIES:

Leadership

·         Promotes system thinking as a value in the nursing organization.  Considers the impact of nursing decisions on the healthcare organization as a whole. 

·         Provides leadership in building loyalty and commitment throughout the organization.  Synthesizes and integrates divergent viewpoints for the good of the organization. 

·         Promotes nursing management as a desirable specialty and assures there is a succession plan for own position.  Actively mentors others into the leadership role. 

·         Acts as a change agent, utilizing change theory to plan for the implementation of organizational change, supports staff during the change, and adapts leadership style to the situations of the change.

Clinical Practice

·         Acts as a change agent when patient care work/workflow is redesigned, and determines the appropriateness of new delivery models which are instituted. 

·         Utilizes, interprets, and disseminates evidence based practice and outcome measures in the delivery of patient care.

·         Participates in utilization management, case management, quality improvement, and risk management functions of the organization to assure the quality of care delivered in the organization is appropriate for the patient population served.

·         Applies broad knowledge of healthcare economics, including federal and state payment systems and regulation, as well as private insurance issues, payor mix, and benchmark data.

Regulatory

·         Monitors and educates others in relation to health care policy and interprets the impact of state and federal regulations on nursing in the organization.

·         Participates in the governance of the organization by presenting patient care issues to the governing body, participating in strategic planning, and representing nursing at the organizations governing body.

·         Supports the development and implementation of organization-wide patient safety programs.

Business

·         Analyzes financial statements, manages financial resources, and educates team members on financial implications of patient care decisions. Reads and interprets benchmarking, financial, and occupancy data.

·         Participates in workforce planning and employment decisions, champions a diverse workforce, interprets and evaluates employee satisfaction/quality of work surveys taking action as needed to assure a positive outcome.

·         Identifies clinical and leadership skills necessary for performing job-related tasks.  Selects top talent, assesses job candidate skills, and matches organizational needs will appropriate skill sets. Identifies future skill sets needed to remain competitive. 

·         Analyzes market data in relation to supply and demand and manages resources to assure appropriate compensation.  Develops and implements recruitment and retention strategies.

·         Formulates objectives, goals, and specific strategies related to mission and vision while balancing the financial perspective.

·         Measures and analyzes performance from the learning, growth, business process, customer, and financial perspective.  Develops marketing strategies and integrates marketing and communication strategies.

·         Utilizes hospital database management, decision support, and expert systems programs to access information and analyze data from disparate sources for use in planning for patient care processes and systems. Recognizes and assures the utility of nursing involvement in planning, designing, choice, and implementation of information systems in the practice environment. 

·         Identifies and eliminates sexual harassment, workplace violence, and verbal/physical abuse. Formulates programs to enhance work-life balance.

·         Participates in the development of bioterrorism, biohazard, and disaster readiness plans.

Professionalism

·         Serves as a role model for the mission and values held by AdventHealth and the nursing profession.  Ensures both are embedded in the planning and delivery of patient care services. 

·         Creates an environment that facilitates the team to initiate actions that produce results.  Hold self and others accountable for actions and outcomes.  Creates an environment in which others are setting expectations and holding each other accountable.

·         Creates an environment in which professional and personal growth is an expectation. 

·         Integrates high ethical standards and core values into everyday work activities. 

·         Teaches and mentors others to routinely utilized evidence based data and results. 

·         Advocates the perspective that patient care is the core of the organization’s work. 

·         Ensures that nurses are actively involved in decisions that affect their practice. 

·         Participates in at least one professional organization and supports/encourages others to participate in a professional organization.

·         Ensures licensure compliance, orientation, training, and competency of staff

Relationship Building

·         Creates an environment which recognizes and values differences in staff, physicians, patients, and communities through championing diversity and cultural competency in the organization. 

·         Practices shared-decision making in order to build collaborative relationships

·         Builds trusting relationships with staff, peers, other disciplines and ancillary services, Physicians, vendors, community leaders, legislators, and academic providers.

·         Actively involved in community and academic relations, and is an advocate for positive medical staff relationships.

Communication

·         Produces cogent and persuasive written materials and verbal presentations to address nursing, health care, and organizational issues appropriate to the audience.

·         Maintains credibility when communicating adverse news, follows through on promises and concerns, provides service recovery to dissatisfied customers, cares about people as individuals and demonstrates empathy and concern while assuring that the organizational goals are met, accomplishes objectives through persuasion, celebrates successes and accomplishments, and communicates a shared vision for the organization.

Knowledge of the Healthcare Environment

·         Maintains knowledge of current clinical practice and is able to articulate patient care standards as published by the Joint Commission (regulatory agency), CMS, and professional nursing literature. 

·         Understands, articulates, and ensures compliance with the state’s nursing legislation and state board regulations, regulatory agency standards, and policies of the organization. 

KNOWLEDGE AND SKILLS REQUIRED:

• Demonstrated professional competency in communication and relationship building
• Demonstrated strong understanding and knowledge of the health care environment, including clinical practice and regulatory
  • Strong knowledge of patient care delivery systems
• Demonstrated leadership competence and expertise
  • Possesses foundational and critical thinking skills to address ideas, beliefs, or viewpoints of others. 
  • Recognizes one’s own methods of decision making and role of beliefs, values, and inferences.
  • Uses reflective leadership and provides visionary thinking on issues that impact the healthcare organization.
  • Values feedback and is a proponent of lifelong learning, able to learn from successes and failures, and seeks mentorship from respected colleagues.
• Demonstrated strong business skills
  • Understands business models for healthcare organizations and fundamental concepts of economics

KNOWLEDGE AND SKILLS PREFERRED:

·         Proficient computer skills, particularly in Microsoft Outlook, Word, Excel

EDUCATION AND EXPERIENCE REQUIRED:

·         Bachelor of Science degree in Nursing (BSN)

·         Minimum five (5) years experience in nursing

EDUCATION AND EXPERIENCE PREFERRED:

·         Master of Science degree in Nursing (MSN) or in relevant field

·         Management training

·         Ten years experience in nursing with five years experience in leadership roles in comparable health care setting

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• Current registration with State Board of Nursing as a registered professional nurse

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

·         National certification in Nursing Administration