Customer Service Advisor
Outline:A new opportunity has become available for a Customer Service Advisor in Huncoat, Accrington. My client is a well- known retailer and is looking to hire experienced, passionate Customer Service Advisors. You will be responsible for answering incoming calls to customers to book in their delivery dates, effectively handle customer enquiries whilst ensuring excellent communication.
This position is a temporary role, starting immediately and lasting until March. Free onsite parking is available and 20 days (+ 8 days stats) holiday.The Job Role: * Answering incoming calls from customers * Booking deliveries to customers * Inputting the delivery date onto the internal system * Rearranging Customer deliveries when applicable * Processing remaining payments * Dealing with customer queries * Handling customer issues and complaintsExperience/ Requirements: * Previous experience in a similar role is ideal but full training provided * Must be available for an immediate start * Excellent telephone manner and data processing skills * Excellent time keeping skills * It is essential you have excellent customer service and effective communication * Competent in MS Office / inhouse systems * Excellent verbal and written communication skills * Organised and efficient administration skills
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