Customer Experience Advisor
My client is looking for a highly motivated individual with a professional telephone manner, effective questioning and listening skills, who can help customers in a positive and friendly manner. We are looking for you to provide excellent customer service, building trust and help people through the three phases of the decision-making process;
enquiry, needs assessment and fitting.
In-depth training will give you all the product knowledge you need to excel in this role. We are looking for candidates who can demonstrate empathy and help people with proper recommendations and great service.You will be joining a family owned business which is expanding rapidly in the UK and internationally.
There is a positive, friendly and encouraging family culture across the business.If you’re looking for a job where you can genuinely go home at the end of the day saying that you’ve made a positive difference to someone’s life, then let’s have a conversation.
Role ResponsibilityAs part of the Customer Experience Team, you will have enthusiasm and drive for providing exceptional levels of customer service.There is no cold calling required for this position, it is a mix of inbound call handling and outbound call follow-ups!
You have the opportunity to see your customer through the whole process. We only contact customers who have contacted us. Your job is to considerately help them through the decision-making process.The Ideal Candidate * Be able to demonstrate an excellent telephone manner * A genuine passion for helping people * Be confident using Microsoft Excel, Word, internet & email * Work to agreed process & procedures to deliver daily KPI’s * Consistency and a positive attitude to your working day * Call centre, customer service or sales experience is an advantage but more importantly your attitudeAs a successfully trained Customer Experience Advisor, you will: * Take the time to talk to customers & build genuine rapport * Identify customer needs quickly & professionally * Research products and the company to present persuasively to customers * Gain commitment for customers to book appointments for our Regional Assessment SpecialistsIf you feel you are the right person to join our team, and have the knowledge and experience required for this key role, please submit an up to date CV and cover letter telling us why you think you’re the right fit for the business.
This is a full time permanent role, 40 hours per week Mon-Fri 08:30-17:00Apply Now
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