Where are you looking for a job?

United Kingdom

arrow
Close
Search
jobs in Basildon
BackBack to search

Full Time

15 days ago

AKTON Resourcing Ltd

£15.72 per hour

Customer Service Officer


Regime

Full Time

Location

Basildon

Apply now

Customer Service Officer Akton Recruitment has an opening for a Customer Service Officer Purpose of Role: * To be the first point of contact for all customers contacting Peabody on all aspects of the provision of services for all business streams, providing appropriate advice and information (either by telephone;
email;
web chat or in writing) * Dealing with the enquiries to maximise Right First Time resolution.

Where the enquiry cannot be dealt with completely by the Customer Hub, to arrange appointments or pass work on to fieldworkers and other members of staff * To deliver a consistent level of customer service for Peabody customers and deliver increased levels of customer satisfaction Key Responsibilities: Use in-house systems to log Housing Management enquiries such as: * Tenancy management enquires, such as reporting of ASB and Domestic Abuse and triaging the cases.

Take calls in relation to successions, mutual exchange, subletting reports and notification of death * Deal with estate service issues such as fly-tipping, abandoned vehicles, issues with cleaning and gardening contractors reporting all problems to the Neighbourhood Managers * Follow the complaints procedure and log all complaints appropriately * Deal with rent balance enquiries and take payments, set up and amend direct debits and take payments over the phone * To answer varied enquires from Leaseholders * To answer enquiries relating to Service Charges using the appropriate in-house IT systems to provide answers where possible

Interested in this position?

Apply in one-click with our app - check it out!

Apply now
Apply now

Interested in this position?

Apply in one-click with our app - check it out!

Apply now
Julie

Meet Julie

Our chatbot assistant Julie is passionate about helping you build the career you deserve. She will guide you through each application and help you build an awesome CV

Meet her in the app

Android
iOS
5 stars

Really Useful

Amazing app for job searching... helped me a lot in finding new job for myself around me. So many opportunities I never new about.

Cookies

This website uses cookies.

This website may use “cookies” or similar electronic tracking tools/technologies to collect information to understand the user’s individual interests and preferences and to improve your user experience and the overall quality of our Services.

Read more in the Privacy Policy
Reject
Accept