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Full Time

10 days ago

Fusion People Ltd


Customer Service Advisor


Full Time



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Customer Service Dispatcher Do you have a passion for delivering excellent customer service? Do you want to work for a company that take great care of their staff and reward them for all their hard work? If you're looking for a new opportunity this could be the ideal role for you. The Customer Service Dispatcher will play a crucial role in supporting our clients by ensuring their customers are successfully appointed to receive new technology via inbound and outbound telephony contact.

Main Responsibilities as a Customer Service Dispatcher: * Contact customers to book in their appointment to fit their new SMART meters.

* Receive and service inbound customer queries * Proactively communicate with allocated engineers to ensure they are aware of any specific customer requirements * Follow the abort process to endure that any incomplete jobs are reschedule and can be completed * Follow all agreed processes to encourage a consistent approach to all tasks * Work closely with Team Leader to deliver fair customer outcomes * Submits accurate and timely reports to Operations Team Leader as required * Works closely with other Operations functions and Team Leaders to share best practice * Continually strive to achieve performance targets and delivering great customer interactions Skills needed as a Customer Service Dispatcher: Experience of working in a Customer Service environment, ideally within a Dispatcher role, although not essential!

* Efficient and concise communication skills * Ability to work as part of a high performing team * Has the natural ability to problem solve and can react and resolve back-office issues in an ever-changing landscape * Ability to work well under pressure whilst constantly considering opportunity for improvement and development * Computer literate, * Confident IT ability * Manages own workload effectively * The ability to use own initiative with decision making * Flexibility to support the requirements of the role * Is an analytical thinker * Excellent verbal and written communication skills * Engaging and friendly with customers to secure work for our engineering workforce * Attentive and able to listen patiently * Can deal with situations in a sensitive and empathetic manner * Is honest and trustworthy * The ability to motivate others within the team * The ability to build and maintain customer relationships to ensure customers are delighted and future growth opportunities * Resilient and responsive to change * Contributes to team development through sharing expertise * Positively engage with month performance reviews, coaching, feedback, and any other developmental opportunity to ensure continual improvement * Build and maintain strong relationships with colleagues in the office and across the business * Seek to continually improve the ways of working Qualifications needed to be a Customer Service Dispatcher: * 5 GCSEs, or equivalent (including Maths and English * Equipped to hit the ground running and deliver results at pace, while maintaining poise ---Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.

We operate as an employment agency and employment business.

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