Customer Care Administrator

Job Role: Customer Care Administrator

Salary: �18,819

Location: Burton-On-Trent

Hours: Monday - Friday 9am - 5pm

Harper Recruitment group are working in partnership with a leading manufacturing company who do to recent expansion have a position within their Customer Care hub.

My client is looking for an Administrator who have a passion for providing a high level of customer care, you will act as a key part of the business ensuring a seamless service to their valued customer base.

What will the role involve?

• Responsible for the 360 care of customer accounts.
• Handling customer orders from booking to delivery.
• Liaising with sales and logistics teams.
• Fielding incoming calls, assisting with inquires.
• Contacting customers regarding order resolution, delivery/shipping information.
• Using a variety of different systems, Outlook, Excel, Sage and in-house.
• Booking & coordinating couriers and deliveries.
• Producing correspondence and confirmation via email.
• Completing all required administration.

The successful Customer Service Administrator will meet the following criteria:

• Excellent attention to detail
• Proven customer service experience
• Ability to multi-task and adapt
• Strong communication skills both written and verbal

To find out more submit your CV today!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.