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Full Time

11 days ago

ABS Commercial Solutions

£29,000 per annum

IT Support Analyst


Regime

Full Time

Location

Chorley

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Our family-owned international client is currently looking to recruit an IT Support Analyst for a permanent position based in Central Chorley. With a leading presence around the world and a turnover of over £400 million +, this is an exciting opportunity to join a thriving global business.Main Purpose of roleInitial tasks as an IT Support Analyst will be supporting all aspects of Core IT Systems and Network Infrastructure, supporting diverse locations across the UK, and a worldwide remote workforce Duties include, but are not limited to: -Provide timely response to all incidents, outages and performance alertsRecognise, identify and prioritise incidents in accordance with business requirements, organisational policies and operational impactCollect and review performance reports for various systems, and report trendsMonitor and support a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, VoIP system, servers, storage, operating systems and core applicationsDocument all actions in accordance with standard company policies and proceduresNotify customer and third-party service providers of issues, outages and remediation status.

Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.

)Other duties as assignedPerson SpecificationExcellent Windows 10 skillsMicrosoft Office application support experienceExperience in Trend Micro software and appliance management would be advantageousExperience of Microsoft Exchange 2010, Windows Server 2012r2, Active Directory, Microsoft System Centre Configuration Manager, VMWare and Microsoft Skype for Business beneficialGood problem solving skillsMobile device management and setup including Apple iOSMust work well in a team as well as independentlyAttention to detail and good time management skillsMust have excellent communication skills with the ability to communicate to none technical audienceRequired to work occasionally outside of normal working hoursFlexibility to work remotely when neededBachelor's degree or equivalent experience in related areasFull driving licence

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