Berry Recruitment West Wickham are currently recruiting for a Complaints Office for our client in Croydon. This role is full time Monday - Friday with no weekends. The ideal candidate will have strong customer services skills and problem solving skills.The role will be home based however some travel within the UK on an occasional basis may be required.
Location: Home based Salary: £13.84 per hourHours: Full time - Monday to Friday - 9am-17:30pmThe role is on a temporary ongoing basis.Requirements for Complaints Officer role:Strong administration skillsOutstanding Customer Service skillsComputer literateCompassionate approach to workConfident telephone mannerYou will be required to obtain a DBSBeing the point of contact for customer and client complaintsRespond to or escalate all complaints accurately log and monitor all complaintsLiaise with relevant departments to ensure all complaints are resolved in a timely manner and to the required standardEnsure time scales are met by following up outstanding issuesWork proactively to reduce common and reoccurring complaints by reporting to the Complaints ManagerFollow all company proceduresTo support the complaints manager and other team members as requiredTo offer customers a high level of service and maintain good customer satisfaction and retention Skills & Experience* Highly motivated with a proved track record of delivering to a high standard in a customer focused environment * The ability to be firm and assertive whilst still providing an excellent level of customer service.
* Excellent communication skills with a professional and friendly telephone manner * Ability to work to your own initiative with minimal supervision whilst working in a close-knit team.
* Self-motivated, driven and passionate about your role * Organisation and the ability to manage numerous tasks at one time is vital * Problem solving skills and the ability to collate and analyse information from various sources to identify key issues and trendsYou will be joining a friendly and hardworking team who aim to provide an outstanding service to all of their customers.
The right candidate will be passionate about providing the same level of service and take pride in helping people.
If this role sounds of interest please apply now for immediate consideration or call Danielle @ Berry West Wickham on (phone number removed) for further information.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation.
Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
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