Aegon Edinburgh Customer Service Advisor
About the roleThis is an exciting opportunity to join an expanding division within Atos Business Transformation Services (BTS). You will receive the chance to join Atos' Life and Pensions Centre of Excellence in Edinburgh.In the Contact Centre, you will be the first point of contact for all inbound calls ensuring accurate information is given to our Customers so we can deliver right first time.
We're here to help our customers with all pension related questions that will allow them to make informed decisions about their financial future. You will be at the forefront of ensuring that they have a memorable experience and are positive about the service they receive.
You will be working in our large modern office within Edinburgh Park which is an ideal location for travelling by all modes of transport. Full training will be provided onsite, and we are offering you an excellent chance to gain valuable experience of working in a rewarding role.
You will gain skills necessary to help you deliver for the requirements of our customers which include some of the world's largest Financial Services companies. Whilst delivering exceptional customer service you will be measured on Quality, Risk, Customer Satisfaction and Efficiency.
It is a fast paced, challenging environment and your role will be purely phone based. Call types vary from updating contact details and giving policy values to more complex technical queries about legislative changes. As a Customer Service Representative, you will:Build trusting relationships with Customers on every callAdapt your approach to meet our Customer needsUse active listening to identify any Customer knowledge gapsConvey information in an effective way that increases understandingUse a variety of IT systems to deal with Customer queriesCarry out a range of customer service activities ensuring that the work is completed and adheres to our processes, procedures, standards, and relevant external regulationsManage performance in line with expectations and SLAs to ensure individual and department performanceReceive award winning training and support To be a Customer Service Representative, you will:Excellent communication skillsA professional and confident approach whilst communicatingNatural ability and genuine desire to help our CustomersLogical approachCalm under pressureBe Customer driven in everything you doHave strong computer skills as working with a variety of IT SystemsBe organised and have a can-do attitude to 'Customer Service' Essential / Minimum Criteria Experience in a Customer facing role Desirable CriteriaFinancial Services experienceIndustry exams for example CF1, FA2Schedule7.
5 hour shiftMonday to Friday - 37.
5 hoursNo weekendsShift rotationPayrate is £10.
76 per hourTo apply for this role please click on the link belowAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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