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Full Time

15 days ago

Everpool Recruitment

£21,000 per annum

Customer Service Representative


Full Time



Apply now

About the Role:Build trusting relationships with Customers on every callAdapt your approach to meet our customer needsUse active listening to identify any Customer knowledge gapsConvey information in an effective way that increases understandingUse a variety of IT systems to deal with Customer queriesCarry out a range of customer service activities ensuring that the work is completed and adheres to our processes, procedures, standards, and relevant external regulationsManage performance in line with expectations and SLAs to ensure individual and department performanceReceive award winning training and support On-Site: Chicken ShackRestaurantGymRole Benefits:Working in a large modern office in Edinburgh Park.

Prime location for all modes of transport.

Full training provided on site.Private medical coverCritical illness insuranceLife assurance and company pension schemePerformance related bonusSalary progression and self-developmentRole Requirements:Experience working in a customer facing roleExcellent communication skillsA professional and confident approach whilst communicatingNatural ability and genuine desire to help our customersLogical approach to tasksCalm and concise under pressureBe customer driven in every taskStrong IT and experience with a variety of IT systemsGreat organisational skillsIf you are interested in this role and would like some further information please contact Abigail Ashcroft at E: (url removed) or M: (phone number removed)

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