Customer Service Representative
This is an exciting opportunity to join an expanding division in Pensions Centre of Excellence in Edinburgh. A key element of our strategy is to provide a modern service and experience for all our customers. This is an administrative role is within one of our fast-paced Pension Administration Departments where our ethos is to deliver first class service to our customers.
We’re here to support our customers and deliver against their needs. You will be at the forefront of this ensuring that the Customer receives what they need within the appropriate timescales ensuring that the Customer is positive about the service they receiveThis is a full-time position working 37.
5 hours per week. Flex is available subject to business requirements. When working in the office the core hours are between 10:00 – 12:00 and 14:30 and 15:45. The expectation is for you to be available and working for 7.
5 hours each day. About the Role:In the Contact Centre, you will be the first point of contact for all inbound calls ensuring accurate information is given to our customers so we can deliver right first time. Whilst delivering exceptional customer service you will be measured on Quality, Risk, Customer Satisfaction and Efficiency.
Call types vary from updating contact details and giving policy values to more complex technical queries about legislative changes. In this role you will:Carry out a range of Customer Service administrative activities ensuring that the work is completed and adheres to our processes and relevant external regulations.
Provide information and assist our customers.Use a variety of systems to administer our Customers Pension and Investment productsPerform in line with expectations and your own personal targets to ensure your Team and Department performance is metCommunicate with our Customers via letter, email, or telephone.
Receive excellent training and supportRole Benefits:Working in a large modern office in Edinburgh Park.Prime location for all modes of transport.Full training provided on site.Private medical coverCritical illness insuranceLife assurance and company pension schemePerformance related bonusSalary progression and self-developmentOn-Site:Chicken ShackRestaurantGymRole Requirements:Experience working in a customer facing roleHave a minimum of 3 GCSE’s Grade C/4 and above including maths and EnglishExcellent communication skillsA professional and confident approach whilst communicatingNatural ability and genuine desire to help our customersLogical approach to tasksCalm and concise under pressureBe customer driven in every taskStrong IT and experience with a variety of IT systemsGreat organisational skillsDesirable criteria:Financial Service ExperienceIf you are interested in this role and would like some further information, please contact Abigail Ashcroft at E: (url removed) or M: (phone number removed)
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