Where are you looking for a job?

United Kingdom

Service Advisor jobs
BackBack to search

Part Time

11 days ago

MMP Consultancy


Customer Service Officer


Part Time



Apply now

MMP Consultancy are working with a wonderful organisation who are seeking x4 Customer Service Advisor's to join them on a temporary contract. These roles would suit individuals who thrive in challenging atmospheres and can remain calm under pressure. You will be responsible for providing an exceptional service to the organisations current clientele and potential customers, ensuring all queries are dealt with in a time effective manner with excellent results, this could include liaising with internal and external stakeholders.

Key Responsibilities:Act as first point of contact for all customers contacting the business on all aspects of the provision of services for all business streams, providing appropriate advice and information (either by telephone;
web chat or in writing)Dealing with the enquiries to maximise Right First-Time resolution.

Where the enquiry cannot be dealt with completely by the Customer Hub, to arrange appointments or pass work on to fieldworkers and other members of staffDeliver a consistent level of customer service for customers and deliver increased levels of customer satisfactionTenancy management enquires, such as reporting of ASB and Domestic Abuse and triaging the cases.

Take calls in relation to successions, mutual exchange, subletting reports and notification of deathDeal with estate service issues such as fly-tipping, abandoned vehicles, issues with cleaning and gardening contractors reporting all problems to the Neighbourhood ManagersFollow the complaints procedure and log all complaints appropriatelyDeal with rent balance enquiries and take payments, set up and amend direct debits and take payments over the phoneAnswer varied enquires from Leaseholders Answer enquiries relating to Service Charges using the appropriate in-house IT systems to provide answers where possible.

Skills Required:MUST BE AVAILABLE FOR IMMEDIATE STARTExperience of working in a Social Housing/Repairs environment (Essential)Previous experience of using CRM Exceptional customer service skillsAbility to remain calm under pressure and challenging atmosphere

Interested in this position?

Apply in one-click with our app - check it out!

Apply now
Apply now

Interested in this position?

Apply in one-click with our app - check it out!

Apply now

Meet Julie

Our chatbot assistant Julie is passionate about helping you build the career you deserve. She will guide you through each application and help you build an awesome CV

Meet her in the app

5 stars

Really Useful

Amazing app for job searching... helped me a lot in finding new job for myself around me. So many opportunities I never new about.


This website uses cookies.

This website may use “cookies” or similar electronic tracking tools/technologies to collect information to understand the user’s individual interests and preferences and to improve your user experience and the overall quality of our Services.

Read more in the Privacy Policy