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Full Time

13 days ago


£33,000 - £37,750 per annum

Relationship Manager


Full Time



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The role of the Senior Relationship ManagerThe Senior Relationship Manager (RM) will work closely with the Head of Business Development identifying ways to improve business development processes and procedures and to support with the reporting and monitoring of the team’s activity. They also work with the Head of Business Development to ensure the other RM’s in the organisation are building strong, mutually-beneficial relationships with every one of our member schools and partners and are achieving budget growth objectives.

The role includes line management of the Relationship Executive and Business Development Intern roles.

Key Accountabilities * To maximise the value of each school in your portfolio and achieve or exceed budget growth objectives * * Establish strong multiple business relationships for each school in your portfolio, networking effectively across the full breadth of each with a view to fully identifying all decision makers, influencers, referrers and opportunities in the school * Act as an advisor to each school in your portfolio offering appropriate and accurate advice regarding all aspects of SSAT’s service to best meet individual/school needs and promote fully SSATs breadth of service * Research and explore strategically the business needs and opportunities of each school in your portfolio * Effectively close business opportunities and win new business from each school in your portfolio * Manage and constantly improve the overall customer relationship, delivering timely reliable administrative support and customer service * Negotiate effectively both with the school and internally to maximise SSAT’s business interests and represent the school to its entirety * Delegated responsibility for reviewing and improving agreed aspects of business development processes including SSAT’s CRM system * Provide training to the business development team where appropriate and ensure that processes are being implemented efficiently.

Write and maintain business development team How to… guides covering team best practice * Line manage the Relationship Executive and Business Development Intern roles, ensuring consistent work flow, the use of SSAT practices and processes, providing advice, mentoring and guidance through one-to-one meetings and ongoing day to day support * Deputise for the Head of Business Development as agreed.

This will include attending operations and strategy meetings, reporting, making recommendations on key decisions and leading on team meetings and staff briefings * Provide ongoing support and updates to the Head of Business DevelopmentKey skills: * Educated to a degree level as a minimum * Excellent interpersonal skills and ability to build strong relationships at all levels both internally and externally in a collaborative and consultative style * Exceptional time management skills and attention to detail is required to ensure a strong customer experience * Excellent team working skills and proven ability to work under pressure in a busy work environment * Ability to communicate and explain complex information at all levels in a clear, non-technical manner.

* Reliable and ethical, respecting customers’ confidentiality * Proactive and a highly self-motivated problem-solver with a result focus approach * Strong commercial awareness with an understanding of the need to balance commercial success with organisational values * Ability to persuade, influence and negotiate at all levels both internally and externally * Excellent literacy skills * Excellent IT skills including MS Office, and Excel.

An awareness of CRM systems would be advantageous * Successful experience of line managing, motivating, and developing staffHow to applyIf you are interested in applying for this role, please send your CV with a covering letter explaining why motivates you about this role.

Role closes 31/1/22 so act fast and apply soon.


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