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Full Time

15 days ago

Invictus Group

£40,000 - £45,000 per annum

Soft Services Facilities Manager


Full Time



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Location: LondonSalary/Rate: £40,000- £45,000/annumSoft Services Facilities ManagerAs Soft Services Facilities Manager you will be responsible for multiple soft services within a high end corporate environment ensuring collaborative relationship with third party providers and users.Summary: * Soft Services Facilities Management * Salary £40,000 – £45,000 * PFI * LondonIt is essential the candidates must be able to achieve Security Clearance and therefore must be a British Citizen with a minimum of 10 years in the UK.

Duties Include: * Monitor and quality assure the delivery of all of the Soft Facilities Management Services by appointed subcontractors, delivering added value to the contract and client.

* Oversee the delivery and effectiveness of the Soft FM PPM programme and reactive tasks undertaken. * Provide knowledge, direction and support to deliver new client proposals. * Ensure corrective actions and development works are prioritised and delivered effectively and on time.

* Ensure the collaborative relationships are maintained * Ensure contractual standards are maintained and improvements delivered * Support and provide liaison with the Client to deliver SHEP improvements.

* To ensure effective handover and completion of Contract Variations impacting the Soft FM service. * Oversee and ensure effective contractual processes such as Benchmarking and Market Testing. * Lead on Soft FM environmental improvements such as waste management * Project management / contract management of a variety of size and type of schemes and improvement projects.

* Be the Soft FM lead for Collaborative Working as per ISO44001Qualifications/Requirements * Experience within PFI and delivery of Soft FM services. * Experience of contract specifications and Helpdesk managed services. * Has worked on similar, large, high quality secure building environment.

* Experience of managing multiple Soft services, nots just cleaning and catering as role includes helpdesk, reception, IT services, mailroom etc.. * Ability to lead on collaborative approaches, to drive improvements whilst maintaining effective relationships.

* Ability to lead and manage meetings, workshops and focus groups. * Customer Relationship Management (CRM). * Computer literate. * Problem solving and effective prioritisation. * Broad Management skills, confident meeting management, ability to drive actions to effective solutions.

* Degree level education or equivalent experience * Professional Membership of appropriate institution such as BIFM

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