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CRM Manager

£40,000 - £45,000 per annum
Location

Mansfield

Contract type

Full Time

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CRM Manager - East Midlands - Immediately Available

Based in the East Midlands, Zachary Daniels have partnered with a fast paced multi-channel retailer as we look to appoint a CRM Manager into the team.

As CRM Manager for our client based in the East Midlands, you will be joining a fun, hands on and expanding team. You will be tasked with the development and execution of the CRM company plan with day to day responsibilities including:

    • Implementation of CRM workflow campaigns and campaign emails
    • Ensuring high levels of customer engagement across Email, Website (Shopify) and any other owned media channels, whilst being the voice of the customer at all times
    • Implementing and building out the companies new CRM platform, Klaviyo.
    • Ensure targeted and consistent communications that deliver maximum ROI through identifying customer segments and applying across multiple touch points
    • Work with Shopify partner a-gency to deliver relevant on-site / page website personalisation and content. Manage all CRO projects/plans.
    • Review and revise roll out, regularly reporting on key metrics/performance against budget
    • Work cross functionally to identify and develop opportunities to expand the CRM database via retail outlets
    • Work collaboratively with the Social Media team to develop innovative, integrated CRM campaigns, with a consistent message, across all consumer touch-points

About you:

  • You will be a confident communicator with high attention to detail
  • Results orientated by nature, you will thrive under pressure and enjoy working in a fast paced and hands on environment
  • A minimum of three years experience in a similar role, preferably within retail with the ability to hit the floor running
  • A genuine passion for delivering excellent customer experiences within retail
  • Experience of working with a dedicated CRM / ESP tool, (Klaviyo would be ideal) and of working within the Shopify eco-system
  • A solution focused, 'glass half full' approach with the ability to quickly build and develop effective relationships cross functionally
  • A reputation for being fun, helpful and respectful

To find out more - apply today!

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By applying a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

By applying a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

Apply now in a few quick clicks

By applying a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

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