CRM Manager - East Midlands - Immediately Available
Based in the East Midlands, Zachary Daniels have partnered with a fast paced multi-channel retailer as we look to appoint a CRM Manager into the team.
As CRM Manager for our client based in the East Midlands, you will be joining a fun, hands on and expanding team. You will be tasked with the development and execution of the CRM company plan with day to day responsibilities including:
- Implementation of CRM workflow campaigns and campaign emails
- Ensuring high levels of customer engagement across Email, Website (Shopify) and any other owned media channels, whilst being the voice of the customer at all times
- Implementing and building out the companies new CRM platform, Klaviyo.
- Ensure targeted and consistent communications that deliver maximum ROI through identifying customer segments and applying across multiple touch points
- Work with Shopify partner a-gency to deliver relevant on-site / page website personalisation and content. Manage all CRO projects/plans.
- Review and revise roll out, regularly reporting on key metrics/performance against budget
- Work cross functionally to identify and develop opportunities to expand the CRM database via retail outlets
- Work collaboratively with the Social Media team to develop innovative, integrated CRM campaigns, with a consistent message, across all consumer touch-points
About you:
- You will be a confident communicator with high attention to detail
- Results orientated by nature, you will thrive under pressure and enjoy working in a fast paced and hands on environment
- A minimum of three years experience in a similar role, preferably within retail with the ability to hit the floor running
- A genuine passion for delivering excellent customer experiences within retail
- Experience of working with a dedicated CRM / ESP tool, (Klaviyo would be ideal) and of working within the Shopify eco-system
- A solution focused, 'glass half full' approach with the ability to quickly build and develop effective relationships cross functionally
- A reputation for being fun, helpful and respectful
To find out more - apply today!
