Service Advisor

Service Advisor - Milton Keynes

23-24k

An excellent opportunity for an experienced Customer Service professional to join a well-established commercial dealership based in Wellingborough. You will be working as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact. In return you will receive the following:

Monday to Friday rotational shift of 07:00 – 16:00 & 09:00 – 18:00

Working 2 Saturdays a month 08:00 – 12:00

As the Customer Service Executive, you will be responsible for:

• Greeting customers in a friendly, professional, and courteous manner

• Checking in vehicles, including entering customer and vehicle information on internal software

• Creating quotations for customer on repairs and works, ensuring the customer is happy

• Arranging vehicle pick up date, time method and location with the customer

• Monitoring repair and works status, keeping the customer up to date

• Explaining and handing over the repair and work details to the workshop team

• Performing visual inspections of vehicles before and after any works conducted

• To undertake general administrative duties to ensure the smooth flow of work within the Customer Service and Workshop teams

As the Customer Service Executive, you will have the following:

• Experience in the automotive sector desirable

• Experience in a customer contact and customer support position

• General IT Skills including Microsoft Office Applications

• Excellent communication and interpersonal skills

• Enjoy working in a team environment

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