Where are you looking for a job?

United Kingdom

arrow
Close
Search
Service Desk jobs
BackBack to search

Full Time

9 days ago

Hays

£10.77 per hour

First Line Analyst - Customer Service


Regime

Full Time

Location

Milton Keynes

Apply now

First Line Analyst - Customer Service - Milton Keynes - £10.77 per hour + holiday pay. Are you looking to build a career that will allow you to develop your IT support and customer service skills with an organisation that values you? We currently have a fantastic opportunity in Milton Keynes for a 1st line Service Desk Analyst working for a large IT service provider on a rolling contract.

This role in Milton Keynes is a great opportunity for someone who is passionate about developing within an IT support environment while delivering excellent customer service and is keen to springboard their career in First line Analyst role for a progressive industry and advance their existing skillset.

The 1st Line Service Desk role based in Milton Keynes involves dealing with a high volume of inbound calls and working efficiently to tight SLAs while providing an exception level of customer service and maintaining professionalism at all times.

As the customers first point of call, you will be using an IT understanding, communication and administration skills to deal with their queries effectively and in a timely manner by either resolving the issue or transferring them through to another team based onsite.

Using internal systems you will be logging 1st line IT requests, tracking these through to completion, while utilising Microsoft Office applications to perform other support and admin tasks. Essential skills * Basic understanding of IT * Customer service * Good Time management skills * Excellent Telephone manner * Attention to detail * Fast paced and proactive natureSuccessful applicants must be confident in using different IT systems, with proven experience in Microsoft Office suites.

Having worked in a customer service or administration role previously or coming from a Call Centre or Account Management environment with confidence in time management.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Interested in this position?

Apply in one-click with our app - check it out!

Apply now
Apply now

Interested in this position?

Apply in one-click with our app - check it out!

Apply now
Julie

Meet Julie

Our chatbot assistant Julie is passionate about helping you build the career you deserve. She will guide you through each application and help you build an awesome CV

Meet her in the app

Android
iOS
5 stars

Really Useful

Amazing app for job searching... helped me a lot in finding new job for myself around me. So many opportunities I never new about.

Cookies

This website uses cookies.

This website may use “cookies” or similar electronic tracking tools/technologies to collect information to understand the user’s individual interests and preferences and to improve your user experience and the overall quality of our Services.

Read more in the Privacy Policy
Reject
Accept