Customer Care Manager - New Homes

Customer Care Manager

East Anglia

New Build Housing developer

Howells are currently recruiting for one of the country's most successful Housing Developers who are looking to recruit an organised and driven Customer Care Manager for their East Anglia office. They are a multi awarded winning business with a reputation for providing fantastic training, development and progression.

The role involves managing and delivering post contract and handover services to their clients and purchasers. To continually improve the customer journey and enhance their customer satisfaction results.

Customer Care Manager Key Duties:

• Maximise standards for property handover - through Home Demonstrations
• Feedback to whole team to learn from problem areas
• Carry out post completion inspections as required and implement action
• Organise and manage direct maintenance operatives and administration staff
• Managing effective resolution of defects
• Maintain the image of a customer friendly business
• Organise Home Demonstrations with Sales and Construction team prior to legal completion
• To ensure satisfactory completion of demonstration and handover defects via courtesy calls
• Contribute to the review of sub-contractor performance with regard to customer satisfaction / timescales
• Contribute to a monthly Regional report of defects found at home demonstration, handover and courtesy calls together with an outstanding defect / timescale schedule
• Responsible for managing an effective defect resolution service within a given area/sites
• Deal on a personal basis and maintain relationships with the customer to identify areas for improvement, looking for trends and patterns to identify where solutions are needed and feeding this into an improvement plan
• Assist in establishing and maintaining a feedback loop with construction, design and procurement departments to promote best practice

Customer Care Manager Salary and Benefits:

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary and bonus scheme, and many other benefits.

To be considered for this Customer Care Manager role, please apply and we will contact you as soon as possible.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).

Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.