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Full Time

15 days ago


£24,627 per annum

Parts Advisor


Full Time



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Parts Advisor sought by an automotive parts group comprising two of the most established market leaders in the car parts industry. They supply parts for Jaguar, Daimler, MG, Triumph, Morris Minor and MX5 cars, and are dedicated to providing superior quality, value and choice and a desire for excellence is at the heart of this commitment.

They export globally to strict deadlines with well-established systems. The Role:As Parts Advisor you will take and process orders through various communication channels in a highly professional and polite manner, often high-volume phone calls. You will also use the Company’s sales systems for business development by using your initiative to identify sales leads and opportunities with customers based on the data you find within the systems.

 You will work with a dedicated team providing excellent customer service at all times. You will also build strong relationships with internal departments in order to undertake your job role effectively and efficiently.

 This is a great chance to work for a supportive, family-run business who has a strong ethos on employee wellbeing. Key Responsibilities:Liaise with customers via all communication channels including by telephone, email, face to face and through our websiteEstablish customers’ requirements for parts availability and deliveryTake orders and payments, raise purchase requisitions and liaise with credit controlDevelop and maintain excellent customer relationships through all communication channelsMaintaining and providing comprehensive product information to customersUnderstanding and demonstrating customer care and high levels of customer serviceConfidently making and closing sales, looking for link selling opportunities where appropriate and identifying new business opportunitiesVisit customers as requiredUse internal stock control, customer relationship management and sales systemsRepresent DMG at trade exhibitions, events and demonstrations and carry out the above tasks as requiredMatch outputs with customer requirements as appropriate The successful Parts Advisor will demonstrate:Understanding of motor vehicle mechanics is essentialPrevious experience in a sales and customer service roleAn understanding of internal stock control, customer relationship management and sales systemsPolite and professional communication style to all stakeholdersEnthusiastic, reliable and flexible team player that conducts themselves professionallyAble to work to deadlines and manage time effectivelyHigh attention to detailEffective communicator Benefits Package:£24,627 salary22 days per annum plus statutory daysBirthday day offHoliday purchase scheme (2 days)Healthcare cashback planAnnual All About Me Allowance - £100 for youAnnual Welfare Allowance- £150 toward physical and mental wellbeingPension scheme (auto enrolment)Opportunity for overtimeFree parking40 hours per week, 9.

00am – 5.

30pm Monday to Friday with 40 minute break Parts Advisor Oldbury, West Midlands £24,627 + benefits

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