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Full Time

11 days ago

TQR Consultancy Ltd

Competitive

Customer Service Supervisor


Regime

Full Time

Location

Plymouth

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Experienced Customer Service Supervisor required to support the Customer Service Manager in the day to day running of the office and supporting the team, to deal with telephone calls from customers who have issues and advise them accordingly on the company’s products and services. Assisting with the day-to-day processing of incoming orders will also be required.

Main Duties and Responsibilities: * Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries. * Communicating with customers through various channels. * Acknowledging and resolving customer complaints.

* Knowledge of Company Products (training would be given) * Processing orders, forms, applications, and requests. * Maintaining accurate records of customer interactions, transactions, comments, and complaints. * Communicating and coordinating as necessary.

* Providing feedback on the efficiency of the customer service process. * Assisting with the management of the team. * Ensure customer satisfaction and provide a professional service to all customers. * Assist in the reporting Report daily and monthly figures. * To monitor and progress inspections request to ensure customer satisfaction.

* Participate in continuous improvement activities to improve the quality and performance of the Customer Service team.Skills Required: * Excellent communication skills, both oral and written. * Excellent computers skills are of the utmost importance * Attention to detail and an ability to maintain accurate records.

* Experience working with customer support. * Ability to stay calm when under pressure.The hours of work will be from 37.5 hours per week (9am to 5pm) with a half hour break each day. A variation to the hours can be considered.If you are an experienced Customer Service Supervisor and are looking for a new challenge, please submit an up to date CV by using the ‘apply’ button

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