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Full Time

11 days ago

Manpower

£25,000 - £27,000 per annum

Part time Customer Service Representative


Regime

Full Time

Location

Watford

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Manpower is proud to be partnered with a market leader known for delivering its innovative premium products. This thriving company is now looking for a part time Customer Service Representative to join their team located in North Watford to work between 18-20 hours per week. They are completely flexible on how this can be broken down per week, you could work 4 hours a day or work 2.

5 days per week.This is a hybrid working role allowing you to work some days in their brand-new office with some days from home. The company offer flexibility and a high degree of trust and empowerment.Your core tasksEnsure day-to-day orders and issues are processed in a timely and efficient mannerDevelop a close working relationship with all internal stakeholders including the Sales, Logistics and Marketing teams with the aim of providing an excellent service to the customerMaintain close working relationship with the Sales team (Key Account / Reps / Agents), the Sale Manager, Logistics and Marketing to ensure the best service is deliveredDeliver great customer service and contributes ideas on how to improve service levelsAct as the primary point of contact for callers, resolving enquiries quickly and efficientlySeek to resolve customer queries at the first point of contact where possibleDeliver a service where patience, empathy and building rapport are centralYour profile:You have a pro-active attitude, with experience in a customer service roleYou have excellent communication skills and can communicate effectively with colleagues and customers alike - both in written and verbal formatsYou are a self-starter, with the ability to work to deadlines and prioritiesYou are able to reach a solution to the benefit of both the company and customerYou have excellent organisational skillsYou are able to use MS Teams, Word, Excel and Power Point applications effectively.

Successful candidates receive:Flexible working hoursCompetitive Salary25 days holiday per year (pro rata for part time hours)Free onsite parkingOnsite Gym, cafe, and restaurant available for useYou will become part of a growing company with performance-related pay and attractive conditions.

You can expect an open and cooperative corporate culture with flat hierarchies and fast decision-making processes.

Support with intensive training development.

Team spirit is important!

You can expect an open-minded team and fun at work

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