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?? Location: Aberdeen?? Salary: £35,000 – £40,000?? Contract: Permanent | Occasional UK & international travel
Join a world-class technical support team delivering first-line assistance to customers and engineers across the globe. If you're a problem-solver with a passion for tech and customer service, this is your next move.
?? What You’ll Do:- Provide first-line technical support for hardware, software & firmware issues
- Log and manage support cases via CRM
- Liaise with engineering teams to resolve complex queries
- Support offshore engineers and customer site visits
- Assist with demos, training, and product documentation
- Maintain accurate product and customer data
- Occasionally travel to customer sites and offshore vessels
- HNC/HND in Electrical or Electronic Engineering (or equivalent)
- Experience in technical support, fault diagnosis & customer service
- Familiarity with test equipment (oscilloscopes, multimeters, etc.)
- Strong communication, prioritisation & problem-solving skills
- IT literacy and CRM system experience
- A proactive, detail-focused, and team-oriented mindset
- Discretionary performance-related bonus
- 25 days annual leave + bank holidays, with option to buy 5 more
- Generous pension scheme with company contributions + top-up bonus
- Group Life Assurance & Income Protection Scheme
- Flexible working arrangements & Christmas shutdown
- MyRewards Portal with discounts at 800+ retailers & wellbeing tools
- Westfield Health Cash Plan & Surgery Choices
- Employee Assistance Programme – 24/7 support
- Cycle to Work Scheme
- Training & development opportunities
- Wellbeing initiatives – onsite, online & outdoor activities
- EV charging points & EV leasing scheme
- Costco membership for you and your partner
- Payroll Giving Scheme
- Regular social activities & events
- Champions recognition scheme
- Long Service Awards
