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Role Purpose:
Working as a Field Services Engineer, your role will include the maintenance and support for field based clients.
You will provide on-site support for client's IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally.
All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided.
The role is Monday to Friday 9.00am to 5.30pm standard working hours with the requirement for out of hours standby.
This is as standard, 1 week in every 4. Overtime and standby are paid in line with company policy.
Responsibilities/Accountability:
- To attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines
- Ensure assigned incidents are monitored, updated and progressed in a timely manner
- Use areas of technical expertise and experience to provide training support, coaching and guidance to Junior Field Service engineers
- Co-ordinate between clients and vendors to ensure timely resolution of problems.
- Provide a high degree of customer satisfaction in all work undertaken
Essential Skills:
- Must have a full valid UK drivers licence and own Car.
- Ability to resolve hardware issues and basic software problems
- Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
- Good understanding of IT systems and environments
- Strong customer service skills
- Analytical and problem solving mindset
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please Note: Shortlisted candidates will be contacted via Call/Email.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
