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Interim L1 Support Engineer - Laptop Re-Imaging Project
Contract: 1 Month Initial (with possible extension)
Positions: Ten Engineers
Start Date: 27/10/2025
Location: Fully On-Site
Overview
We are seeking ten Level 1 Support Engineers for a 1-month laptop re-imaging project, starting 27 October 2025. Engineers will be responsible for re-imaging end-user devices, ensuring a smooth deployment process, and providing deskside support for any post-imaging issues. This is a hands-on role suited to candidates with strong troubleshooting ability and excellent end-user communication.
Key Responsibilities
- Re-image laptops using approved corporate build processes.
- Verify successful deployment of Windows and core applications.
- Provide deskside support for post-imaging login, configuration, and access issues.
- Troubleshoot and resolve hardware/software issues.
- Escalate unresolved incidents to L2 teams as required.
- Accurately log work and resolutions in the ticketing system.
- Deliver professional customer service to minimise downtime for users.
Skills & Experience Required
- Previous experience in L1 / Desktop / Deskside / Field Support roles.
- Familiarity with Windows 10/11, Office 365, Active Directory.
- Hands-on experience with device imaging/deployment tools (SCCM, Intune, Autopilot or similar).
- Strong customer service and communication skills.
- Ability to work independently and as part of a team.
