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Our client is looking for a Part Time Administrator. Based in Aberdeen, the role is on a contract basis.
ROLE
To provide a high quality and flexible frontline service (including reception, information, booking and referral service) to students, staff and visitors to the College which is comprehensive, accurate and efficient. To provide clerical support to staff within the Student Advice Centre.
RESPONSIBILITIES
- Dealing with all visitors to the College with the highest possible standards of customer care, to both internal and external clients, ensuring that all requests are met with a positive approach and in line with college policies.
- Operating an efficient telephone system, ensuring a quality service to both external and internal clients, ensuring that all requests are met with a positive approach and in line with college policies.
- In conjunction with colleagues, devise best practise procedures in accordance with the service standards and objectives/key behaviours agreed while carrying out Receptionist/Telephonist duties.
- Ensure that all visitors are signed in and issued the appropriate pass in line with College policies.
- Directing clients and visitors to key locations and personnel.
- Maintaining the Reception area (including stands), ensuring adequate stocks of general College information are on display at all times.
- Administering bookings for rooms, ICT equipment and pool cars as required.
- Covering Reception at other campuses as required on request.
- Undertaking clerical/administration duties for the Student Advice Centre team as required.
REQUIREMENTS
Qualifications
- A minimum of 3 National 5’s A-C or equivalent (SCQF level 5)
- A qualification in customer care or related activity*
- ECDL*
Experience And Knowledge
- Clerical/administrative experience, ideally within a cross college role
- Experience of reception work
- An understanding of the role of support services within a college setting
Skills
- Oral and written communication skills
- Numeracy skills
- Able to work on own initiative and without supervision
- The ability to prioritise tasks and meet deadlines.
- Team working skills
- IT literacy
Personal Qualities
- Self-motivated
- Committed to people development
- Committed to customer service and quality improvement
- Ability to relate to people
- Able to develop positive working relationships
- Able to keep calm under pressure
Additional Requirements
- Commitment to College values and equal opportunities
- Ability to work flexibly to meet the demands of the post
